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How to Submit a Claim

While you're away

You have access to 24-hour worldwide assistance in emergency situations. Insured travellers, physicians or hospitals should contact International Travel Assistance immediately when emergency medical situations arise.

Travel Health Benefits

In the event of illness or accident incurring loss or extra expenditure, please follow these procedures.

(In Canada)

  • Contact the International Travel Assistance service prior to commencement of treatment. Failure to do so may invalidate the claim.
  • Request a Travel Health Claim Form from Manitoba Blue Cross.
  • Present original receipts or statements to Manitoba Health, Seniors and Active Living. This must be done first, as Manitoba Blue Cross cannot process claims for these services until Manitoba Health, Seniors and Active Living has paid their portion.
  • Submit a copy of receipts and Manitoba Health statements to Manitoba Blue Cross with a completed Travel Health Claim Form upon receipt of payment from Manitoba Health, Seniors and Active Living.
  • Present original receipts for other related expenses directly to Manitoba Blue Cross with a completed Travel Health Claim Form to:

    Manitoba Blue Cross
    Attention: Travel Claims
    Box 1046 Stn Main,
    Winnipeg, MB  R3C 2X7
  • Proof of travel date will be required. Airline tickets, passport stamps, boarding passes, travel itineraries and dated receipts are examples of acceptable proof.

(Outside of Canada)

  • Contact International Travel Assistance prior to commencement of treatment. Failure to do so may invalidate the claim.
  • Request a Travel Health Claim Form from Manitoba Blue Cross.
  • Complete and sign the Travel Health Claim Form, including the Out-Of-Country Medical and Hospital Services portion.
  • Return the claim form and all original itemized bills/receipts to:

    Manitoba Blue Cross
    Attention: Travel Claims
    Box 1046 Stn Main,
    Winnipeg, MB  R3C 2X7
  • Proof of travel date will be required. Airline tickets, passport stamps, boarding passes, travel itineraries and dated receipts are examples of acceptable proof.

Trip Cancellation Benefits

In the event of cancellation of a trip, early return, or delayed return resulting in loss or extra expenditure, please follow these procedures.

  • Request a claim form and an Attending Physician's Form from Manitoba Blue Cross.
  • When a cause of cancellation occurs prior to the departure date, Manitoba Blue Cross must be notified of the details within 48 hours of the said cause of cancellation, and the trip must be cancelled with the travel agency or the carrier concerned within the same 48 hours. Claims settlement shall be limited to the non-refundable amounts stipulated above at the time of the cause of cancellation or within 48 hours.
  • To substantiate a claim for non-refundable or additional costs, where applicable, unused transportation tickets, receipts for land arrangement costs and passenger receipts for return transportation other than contracted return transportation must be provided. Also, a medical certificate must be furnished by a physician where the sickness or accident occurred stating the complete diagnosis and exact reasons why travel was impossible.
  • Submit the completed and signed claim form, Attending Physician's Form completed and signed by the attending physician, proof of travel dates, unused tickets, invoices and refund notice to:

    Manitoba Blue Cross
    Attention: Travel Claims
    Box 1046 Stn Main,
    Winnipeg, MB  R3C 2X7

Most hospitals will bill Manitoba Blue Cross direct. Should you encounter any difficulties, call International Travel Assistance for help.