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Virtual health care now a permanent part of personal health coverage

January 4, 2021

With the second wave of COVID-19 upon us, seeking in-person care might not be feasible for everyone. However, attending to our health and well-being is more important than ever.

Earlier in the pandemic, we partnered with EQ Care to offer a virtual health care platform for members covered under our personal health plans.At the time, we announced that coverage would be available throughout the COVID-19 pandemic. However, we are now including EQ Care as a permanent part of our personal health coverage moving forward.

When surveyed by Abacus Data, 38 per cent of prairie residents (Manitoba and Saskatchewan) said they would prefer a virtual visit as the first point of contact for future appointments.

With virtual health care growing – and with Manitobans increasingly preferring it as an alternative or supplement to in-person care – ensuring our personal health plan members have access to virtual care is vital.

What is EQ Care?

EQ Care offers members access to confidential, 24/7 digital medical support. Supports include access to physicians, prescription drug management, referrals to specialists and guidance from a virtual care manager.

How does it work?

  1. Visit the EQ Care login page at or download the EQ Care app via the App Store or Google Play.

    Reference your Manitoba Blue Cross ID card. Enter your Client number under the "Group Number" field and your unique Certificate number under the "Certificate Number" field.

  2. Create an account by simply filling in the required fields with your personal information and contact details and then select your secure password.

  3. Start your visit! Describe your symptoms and within minutes, a Care Manager will welcome you personally to EQ Care and connect you with the medical team. You can choose to receive immediate care or book an appointment for a later date.

EQ Care can address a wide range of medical needs, including:

  • Chronic disease management
  • Coordinating and scheduling
  • Dermatology
  • Eye infections
  • Lab requisitions
  • Medical testing
  • Migraines and sinus infections
  • Prescription home delivery service
  • Prescription renewals
  • Sexual health
  • Specialist appointments
  • Stress and mental health

If you're a personal health plan member, don't forget to register today!

Manitoba Blue Cross responds to Harvest Manitoba's call to action
Helping our fellow Manitobans have a healthy holiday season

December 21, 2020

Manitoba Blue Cross is donating $10,000 to Harvest Manitoba to help the organization ensure no Manitoban goes hungry this holiday season.

"As a homegrown organization with deep roots in this community, we're strong advocates for Manitobans helping Manitobans," said Manitoba Blue Cross President & CEO Benjamin Graham.

Manitoba Blue Cross commends Harvest Manitoba for their exceptional efforts on a day-to-day basis to care for and nourish our community. "We understand how stressful the holiday season is on a regular year. The pandemic has elevated these stresses, creating even more challenges that are impacting the physical and mental health of so many in our province," Graham said.

As a company invested in the health and well-being of Manitobans, stepping up to support those in the community is a priority for Manitoba Blue Cross. The company has taken several actions to address needs in the community during the pandemic, including the introduction of virtual health services, free grief counselling for all Manitobans and offering additional mental health supports and immediate access counselling lines for those with assistance coverage.

"In times like these, it's crucial that we ensure Manitobans have access to the right supports," Graham said. "We don't want any Manitoban to feel like they are facing this alone and don't have the supports they need, including knowing where their next meal is coming from."

Mental health support for members with employee or individual assistance coverage

December 1, 2020

Sometimes when you need to talk, you need to talk now.

Along with many other stresses, COVID-19 has left many of us feeling disconnected. And with the entire province being in code red, the most severe level on Manitoba's pandemic response system, worries may be stacking up.

Safe counselling during COVID-19

At Manitoba Blue Cross, we're adapting to our ever-changing situation by ensuring a variety of service mediums are available for counselling, including phone, online video, email and text-based options. To abide by public health guidelines, in-person services are currently suspended.

Connect Now

As part of our efforts to support you during COVID-19, we launched Connect Now earlier this year. This resource is a clinical, personal and immediate support line where members can call to connect instantly with a professional counsellor from our EAP without the need for an appointment.

How does it work?

If you have employee or individual assistance coverage, you can access Connect Now:

  • Directly at 204.786.8880
  • Toll free at 1.800.590.5553

Calls to Connect Now are not deducted from (or counted towards) the sessions covered under your plan – you can still utilize the remaining sessions available to you.

Connect Now is meant to provide immediate support in the moment and intended for those who may not be able to participate in on-going counselling at this time. If there is a need for regular contact, you can discuss options with your Connect Now counsellor. If you know you'd like to start ongoing counselling, you can also call us directly to initiate the intake process.

Don't want to talk about the pandemic? No problem. While we launched this temporary service to help alleviate some of the pressures that have arisen during the pandemic, in no way do we want to limit conversations to COVID-19 concerns specifically.

Counsellor Connect

If you have employee or individual assistance coverage, you can now access our online scheduler, Counsellor Connect.

Through Counsellor Connect, you can complete your intake online and use the tool to request your first appointment with a counsellor.

How does it work?

To access this online feature, visit and select the Counsellor Connect option under Mental Health & Wellness.

At the current time, Counsellor Connect is limited to conducting intake and requesting an appointment online (which means a counsellor will follow up on your online request to schedule the appointment), but once our in-person services resume, members preferring face-to-face counselling will be able to schedule their first appointment directly through Counsellor Connect by choosing from a comprehensive list of session types that ensure members are matched with the appropriate counsellor.

Commitment to flexibility

Coping in this unique environment takes flexibility. We want to ensure our members' and their family's needs are met by being flexible and understanding in our service delivery. Please don't hesitate to contact our intake lines directly to learn how we can help.

  • Directly at 204.786.8880
  • Toll free at 1.800.590.5553

A Manitoba Top Employer for the 11th year

November 25, 2020

For the eleventh time in 15 years, we're proud to be named one of Manitoba's Top Employers by Mediacorp.

In our most recent employee satisfaction survey, 96 per cent of employees said they were proud to work at Manitoba Blue Cross while 97 per cent of employees reported enjoying working here.

"We do our best to create an environment where an employee feels they can bring their whole self to work," says Brenda Slikker, Chief Operating Officer. "Life is complex, especially as we navigate through the unknowns of the pandemic, and personal stressors don't take a vacation while we're at work. That's why we feel it's essential to provide benefits and resources that care for the whole employee and help foster an overall sense of well-being."

Read the Winnipeg Free Press article or learn about why we were selected.

Learn more about working with Manitoba Blue Cross.

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