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May 26, 2020

As employers and businesses around the world have closed their doors to stop the spread of COVID-19, many of us have been forced to set up workspaces in the confines of our homes. And like any new arrangement, working from home will undoubtedly bring both benefits and challenges. Below you will find some tips to help ensure your home workspace is set up as ergonomically friendly as possible.

  1. Your environment
    If possible, have a designated space for work. This will help signal your brain that it is time to focus on work. If space allows, stay away from your work area after hours.

  2. Your chair
    Perhaps you have a task chair at home with some adjustability features. But if not, choose a chair with a firm, supportive seat that allows your knees to be level with your hips and leaves 2-4 inches between the back of your knees and the seat of your chair. Any chair can be made more supportive with a rolled towel tucked into the lumbar area (your lower back). Wrapping your winter scarf around the chair will hold the towel in place.

  3. Your desk
    Your desk might be your kitchen table, a folding card table, or your child's old desk. It's likely the least adjustable feature of your new workspace, but we can work around it. Your legs need to fit comfortably under your desk – raise your desk with sturdy boards or old textbooks if necessary. While seated in your chair with your elbows bent at 90 degrees, your hands should rest comfortably on your keyboard. If you are having to reach up instead (with more bend in your elbows), you need to raise the height of your chair. Don't worry if your feet don't touch the floor anymore – we'll get to that next.

  4. Your footrest
    Your first instinct may have been to adjust your chair height based on your leg length, but as you learned in step two, your chair height should be adjusted according to the height of your desk. Once you adjust your chair to your desk height, are your feet still flat on the floor? If not, use a footrest. If you don't have a footrest at home, make your own with a stack of books, a shoebox or a rolled-up yoga mat.

  5. Your computer

    • One monitor
      If you use one monitor, it should sit directly behind your keyboard. The top of the screen should be at eye level. Raise the monitor with a few books or a package of printer paper if necessary. When you reach straight in front of you, your fingertips should just reach the monitor screen. If that seems too far and you are slouching forward or straining to view your monitor, consider increasing the font or the size of your display. If you wear bifocals, you may prefer your monitor to be one to two inches lower.

    • Two monitors
      If you have two monitors, keep your primary monitor in front of you and your secondary monitor right beside it. If you use the two monitors equally, line them up so that you are sitting directly in the middle of the two.

    • Laptop
      Using a laptop as your primary screen poses a challenge but adding an external keyboard and mouse will allow you to raise the laptop monitor to a more appropriate height.

    • Keyboard and mouse
      These should be used on the same surface, with the mouse right next to the keyboard. When using the mouse, keep your elbow at your side and move just your forearm. Avoid reaching.

  6. Your phone
    Place your telephone on your non-dominant side to avoid cradling the phone in your neck while taking notes during a phone call. If you use your phone frequently during your workday, consider using a headset.

  7. You!
    Ensure you are getting up to move at least every hour to reduce muscle tension and eye strain. Stand up when you can – perhaps to read paper documents or make telephone calls.

This article is part of the document Working from home during COVID-19. Find it and more resources at



May 22, 2020

Distinct seasons in the prairies have created rituals that have taken hold and become part of the fabric of our being. Spring is the time we greet our neighbors, shake hands and share a hug with that kind of shared neighbourly pride that says, "Yes, we have made it through another winter!" We walk our communities looking for signs of new growth as we breathe in the promise of a summer to come.

This spring has not come with that kind of connection to our neighbors and the shared joy of the anticipation of summer. Rather, we are in a global pandemic that has brought with it uncertainty, fear and anxiety. Many of us feel like we are without a blueprint or a road map – we have set out on a journey without knowing the final destination. We commit to behavior changes to slow the spread of COVID-19 and we hope that others do the same. Hand washing, physical distancing and isolating in our homes are done with the optimism that compliance will slow the pandemic.

How we experience our day-to-day lives at this time is influenced by multiple factors. Some of us are on imposed isolation and others have been able to choose to work from home. Some of us are laid off from work as our business doors are closed. Many of us are essential and front-line workers, implementing new protocols in response to COVID-19 and each day at work brings new challenges. All of us have had our work and home life dramatically altered by the global pandemic.

Why am I feeling this way?

Our lives have been turned upside down. Change and transition impact us in a variety of ways. Change often happens quickly; but transition happens more slowly and at its own pace. The current pandemic is an example of a change that is an external event in our lives, yet greatly impacts our internal world. Our transition through change is a very individual internal response. So how do we cope with our new normal?

The experience of transitioning through change (isolation, separation from family, physical distancing, fear of testing positive for COVID-19, job interruption or working extra and longer shifts) resembles the stages of loss. Many of us feel loss of control, loss of belonging, loss of meaning and loss of the future we imagined and planned for before the pandemic.

What can I do to feel better?

  • Gain control: Identify what you have control over and take action. Remember you cannot control the change we are going through with the pandemic, but you can control your transition. Implement behaviours that public health officials have encouraged us to follow. Behavioural changes help break the mental commentary that plays in our mind. We can take a momentary break from our thoughts by attending to our bodies and our physical environment. The extra cleaning, disinfecting and washing are time-consuming rituals, but they give us a sense of control. Daily rituals help us transition through this time. We are not able to control the actions of others, but we can ensure that our own actions are creating a sense of safety and security.

  • Gain a sense of belonging: Commit to staying connected and strengthening relationships. In addition to phone calls and virtual meetings, we are also enhancing feelings of belonging when we offer our time and our craft. Many are sewing masks, delivering meals and helping neighbours. These acts of kindness create connection. A felt sense that we are in this together and that we will get through this together creates optimism and brings satisfaction.

  • Gain meaning: Self-care is required now more than ever. Our relationship with ourselves is the most important of all. You may be physically distancing, but this is not the time to distance from yourself and your personal power. While much in our external world is closed, we more than ever now benefit from being open to ourselves. Take time to take care. Make time to do that which anchors you – be it listening to music, walking, getting extra rest or eating well. In times such as these we often reflect on our values and beliefs, on what matters in the grand scheme and what might shift for us when this passes.

  • Gain a sense of the future: The best way to trust in the future is to manage today. Notice how your thoughts influence how you feel and how you act. In times such as these, our minds are constantly scanning our environments for threats to our security. This is a survival response deeply seated in our brains. We can become exhausted with overthinking, overwhelming feelings and bodily aches, and pains such as headaches, muscle tension and general fatigue. Notice your thoughts and let them pass like clouds in the sky or like a leaf floating in a stream... allowing the commentary to go on in our minds feeds fear. If our attention is always placed on our thoughts, we are at the mercy of whatever arises. Our thoughts can be a constant source of stress. Conscious breathing (as discussed in Being Mindful!) can lead us to a deepened awareness of our body, allowing for the release of worry and tension. Focusing on the simple act of breathing can increase feelings of inner peace and well-being. Limiting media time helps us find a balance between keeping informed and not perpetuating fear. Talking with those who can assist us regarding financial, work, child or elderly care changes can help us plan for today and tomorrow.

We adapt to change by giving time and attention to the ways in which we transition. By planting the seeds for tomorrow's garden, we can be in the present today while planning for tomorrow.

This article is part of the document Working from home during COVID-19. Find it and more resources at



May 21, 2020

If you are feeling overwhelmingly anxious, you are not alone. This pandemic has brought up many anxieties for many people.

Anxieties include fear of getting sick. In the digital age, many of us are already prone to self-diagnose with the help of Dr. Google. It is easy to see how that worry could transition to a deep fear at the slightest sign of a scratchy throat or runny nose.

Many of us are experiencing anxiety associated with family and personal relationships. We may worry about our ability to access child care. We may fear for our elderly family members and those in our lives with pre-existing conditions. Many yet may also be experiencing a sense of turmoil if we are in any way separated from our family members – whether by physical distance or strained relationships.

We also may have increased anxiety about scarcity and the ability to get basic supplies and necessary items. We are well aware that many of us are anxious about having continued access to the food we normally buy, prescription medications, toilet paper and sanitary products.

During this time, many are also fearing for financial and job security. Some businesses depend on face-to-face interactions and a brick and mortar commerce. Many work in the service sector or in jobs that depend on large groups of people congregating. And we know that those working in the health care field are balancing all of these concerns with an additional layer of being front line – and may be feeling the weight of the world on their shoulders.

Those who already have pre-existing mental health issues surrounding anxiety and depression may be hit harder still with the many layers of stress that we are all experiencing.

How to manage anxiety

  • Find good, reliable sources of information
    Find credible sources for the information you receive and set up updates, instead of constantly checking for new information. Look to sources like the Government of Canada and the World Health Organization.
  • Stay in touch
    Take advantage of the many remote forms of communication available to us in the digital age, like phone and video calls and social media. Share your thoughts and feelings with friends and family members.
  • Cultivate empathy
    Check up on the vulnerable people in your life. Focusing on others may help re-centre your personal anxieties and cultivate a sense of community and togetherness.
  • Distract with books, movies, or household hobbies
    Let yourself devote your time to mindless and light-hearted activities. Don't get sucked into the "all news all the time" vortex, which can fuel catastrophic thinking.
  • Contact your mental health practitioner
    If you are not seeing a mental health practitioner and are unsure if you have EAP coverage, contact your HR department. For more information on mental health resources in the province visit

This article is part of the document Mental Health Supports through COVID-19. Find it and more resources at



May 21, 2020

Reframing the current pandemic as an opportunity for community and compassion.

As much as we have been encouraged to manage the physical space between one another, social distancing does not mean cutting off emotionally. Practice staying emotionally present for one another. Talk, share, live, love and laugh.

Let's encourage each other to share our fears and anxious moments. But also – let's give ourselves permission to take a break from COVID-19's emotional hold. Plan activities to facilitate this, even frivolous and light-hearted ones!

  • Finding ourselves through a storm

Our inner compass, the part of us that drives our decision-making, is really tested during a storm. However, it's our values and principles that can help see us through. Take time to strengthen these by talking about what is important with your loved ones and then living out those values.

Sometimes it takes a challenge to gain a sense of mastery. When we take an active role in helping others and doing good deeds for those impacted most, we foster a sense of community. We can talk with our loved ones and ask, who is the most vulnerable right now and how can we help? We can also consider how we can do our part in the community by acting responsibly to help mitigate the COVID-19 spread. And within our own family unit, we can exercise random acts of kindness between one another.

  • Modelling compassion for children

When we model kind and compassionate behaviour for our children, it is comforting for them. Engage children in talks about others and about how we can do our part to help. Children have wonderful means of expression through play, drawing and painting. When they paint a picture or make a card for someone they love, they exercise self-mastery over the conditions of worry and fear. And compassion is the best antidote to fear.

  • Appreciating what is

We can also celebrate our normalcy. The surreal nature of COVID-19's influence has disrupted our sense of what's normal, our sense of routine. Mark and celebrate small achievements, appreciate moments where we are able to just be, and remember it is okay that some things are outside our control.

This pandemic has triggered hard economic times for many. We can generate a culture of understanding around not being able to do some of the "usual things" that involve money. We can take this as an opportunity to reconnect to simplicity.

Right now, there is only so much within our control, so let's put our energy into things that are within our circle of influence.

  • Reframing COVID-19 as a means of connection – not one of distance

Although we are in an unprecedented time of socially distancing, our sense of community transcends the physical. We can maintain connections through whatever virtual means we have at our disposal, and encourage our children, family members and friends to participate collectively.

Isolation is as much a psychological state as anything. We all have times of feeling isolated or distant from others. And isolation, ironically enough, has many companions – depression, anxiety, fear and worry to name a few. It may feel as though this pandemic is here to trick us into further isolation and loneliness – and we shouldn't underestimate this situation's ability to trigger conditions from the past or reinforce loneliness. But there is more at play.

Our sense of family is one of our primary connections and one of the most powerful means to keep space from COVID-19; our ability to find empowerment in connecting collectively to a greater purpose can drive a sense of community; and through connecting with others who are facing the same struggle, we can learn that we are by no means alone.

  • Leaving space for difference and practicing acceptance

COVID-19 has brought us into a world of extremes. While some have been lured, others have had a sharp entry. And as much as we share commonalities, we are different. Our unique circumstances, histories, personalities and coping styles all contribute to the impact we feel.

For some, COVID-19 is akin to the apocalypse – and for others this may seem like an over-reaction. For people who have elderly parents or a weakened immune system or personal hardships like the recent loss of a loved one – COVID-19 is a real danger. For those without such experiences, conditions or hardships – not so much.

Wherever possible, we must leave space for difference and accept where people are at, even if we are in a different space. When appropriate, encourage a balanced perspective through listening, validation and dialogue. Fear and anxiety thrive in the shadow of judgement – so too does denial.

  • COVID-19 may not discriminate – but that does not mean we are equally impacted

As we are called to isolate within the safety of our own homes – what about those for whom home is not a safe place; those who are trapped in the cycle of abuse; or our homeless, who already live in adverse situations. What about those who reside in locations where access to services and supports are limited? What about our newcomers who already struggle to integrate and build stability; or our Indigenous peoples, who already face greater health vulnerabilities and fight daily for an equal footing?

If we take the opportunities available to us to care for our vulnerable populations and to cultivate a sense of compassion and community, we can help re-define this crisis.

Our compassion, ability to support one another and our sense of community are the most powerful means we have to take back space and transcend the isolation of COVID-19.

This pandemic is a condition that influences us but does not define us. What defines us is how we respond to it.

This article is part of the document Mental Health Supports through COVID-19. Find it and more resources at


Blue Cross is Canada's Top Ranked Benefits Provider

May 20, 2020

For 23 years, Leger Marketing has measured the reputation of organizations across the country.

This year, Blue Cross was named the 71st most reputable company in Canada – the top ranked benefits provider in the country.

Read Leger's 2020 report to learn more.


Press Release

Blue Cross® supports Canadians with free access to mental health program Stronger Minds by BEACON® through COVID-19 crisis

May 4, 2020

The digital program offers free guidance from a leading team of psychologists, to support the emotional well-being of Canadians during the pandemic.

To support mental well-being through the COVID-19 crisis, Blue Cross® has joined as a sponsor of Stronger Minds by BEACON® – a free digital program available for all Canadians. This resource is a supplement to the suite of health and wellness offerings provided by each Blue Cross Plan, including their respective employee assistance programs.

For more than 70 years, Blue Cross has been dedicated to caring for our communities and improving the well-being of Canadians. May 4-10 marks Mental Health Week in Canada and there is no better time to announce our investment in the Stronger Minds program. Blue Cross recognizes this has been a challenging situation for so many Canadians. Our sponsorship of Stronger Minds will help provide mental health guidance and emotional support to people across the country.

"With our team of clinical psychologists, along with trusted national health and wellness advocates, our organization is dedicated to helping people strengthen their resiliency and manage through unique emotional challenges stirred by the pandemic crisis," says Sam Duboc, Chair and CEO of MindBeacon Group. "Canada is in this together, and we're wholeheartedly committed to helping Canadians protect their mental well-being so they can successfully face every day as it comes."

In addition to guidance from the BEACON team of clinical psychologists, Stronger Minds presents personal perspectives from beloved Canadian Olympic rower Silken Laumann, TSN sports commentator Michael Landsberg, as well as guidance on physical activity from GoodLife Fitness.

"It's been a rollercoaster of emotions through this pandemic crisis. I've had moments of hope and sadness. I've really had to work on my fears and worry for the people in my life and for the world," says Silken Laumann, mental health advocate. "I hope through my contribution to Stronger Minds by BEACON, my perspectives on coping through these difficulties will help people across Canada cope better too." Through the BEACON digital platform, Stronger Minds offers resources focused on resilience building, videos and quick reads from mental health experts. The program provides participants the opportunity to engage as much or as little as they wish to access guidance that addresses their challenges; however, unlike one-to-one therapy, there is no clinical assessment required to participate.

Topics covered continuously evolve based on participants' requests and include overcoming worry, isolation and parenting. Stronger Minds will be offered indefinitely, in recognition that this crisis has an uncertain timeline.

Information on Stronger Minds by BEACON is available at

Support for front-line workers in the COVID-19 response

April 29, 2020

Stress is something you and many of your colleagues are likely feeling right now – and it is quite normal given the current situation.

You may feel that the weight of the world is suddenly on your shoulders, that you are not meeting the expectations that have been set for you – that the demands being asked are too high. You may feel additional new pressures, including following strict Occupational Health and Safety (OHS) procedures.

How to make sure we are taking care of our own needs

Finding empowerment

Stress and the feelings associated with it are by no means a reflection that you cannot do your job or that you are weak, even if you feel that way. In fact, stress can be useful.

Right now, the feeling of stress may be keeping you going at your job and providing a sense of purpose. Managing your stress and psychosocial well-being during this time is as important as managing your physical health.

Remembering self-care

Take care of your basic needs and employ helpful coping strategies. Ensure you rest and have respite during work or between shifts, eat sufficient and healthy food, engage in physical activity and stay in contact with family and friends.

Avoid using unhelpful coping strategies such as tobacco, alcohol or other drugs. In the long term, these can worsen your mental and physical well-being.

Finding social connection

Some workers may unfortunately experience ostracization by their family or community due to stigma. This can make an already challenging situation far more difficult.

If possible, staying connected with your loved ones through digital methods is one way to maintain contact. Turn to your colleagues, your manager or other trusted allies for social support – your colleagues may be having similar experiences as you.

Being gentle with yourself

If your stress worsens and you feel overwhelmed, you are not to blame. Everyone experiences stress and copes with it differently. Ongoing and old pressures from your personal life can affect your mental well-being in your day-to-day job.

You may notice changes in how you are working. You may experience mood changes such as increased irritability, and you may feel low or more anxious. You may feel chronically exhausted, or it may feel harder to relax during respite periods. You may also have unexplained physical complaints like body pain or stomach aches.

Accessing support

Chronic stress can affect your mental well-being and your work and can affect you even after the situation improves. If the stress becomes overwhelming, please approach your lead or the appropriate person to ensure you are provided with the right support.

Have EAP coverage with us?

Manitoba Blue Cross's Employee Assistance Program is dedicated to supporting you through this difficult time. Our intake lines remain open to assist and support anyone seeking counselling services. We will be providing telephonic, text-based and video conferencing options to all clients seeking support.

To speak to an intake worker, please call:

  • 204.786.8880
  • 1.800.590.5553 (toll free)
  • 204.775.0586 (TTY)

Inter-Agency Standing Committee. (2020, March 17). Briefing note on addressing on mental health and psychosocial aspects of COVID-19 Outbreak - Version 1.0. Retrieved from Inter-Agency Standing Committee:

This article is part of the document Mental Health Supports through COVID-19. Find it and more resources at


Press Release

Canadian Association of Blue Cross® Plans confirms change pertaining to Coronavirus (COVID-19) policy for trip cancellation effective March 12, 2020

March 13, 2020

AMENDMENT: For Manitoba Blue Cross customers, this change is effective March 13, 2020.

March 11, 2020 – Canadian Association of Blue Cross® Plans are advising of eligibility restrictions for trip cancellation coverage provided through its travel insurance policies regarding the Coronavirus (COVID-19) pandemic. They confirm that the pandemic of the Coronavirus (COVID-19) is now considered a "known issue". Effective March 12, 2020 the Coronavirus (COVID-19) is no longer an unknown risk when customers purchase trip cancellation with their travel insurance. This information applies to individual personal policies ONLY and does not apply to group employer policies.

Travel insurance including trip cancellation coverage purchased prior to this date covers cancellations due to the Coronavirus (COVID-19) pandemic for destinations that were not already excluded, as it was an unknown risk at the time of purchase.

In just a few weeks, the Coronavirus (COVID-19) pandemic became a major public health issue across the globe. Blue Cross sympathizes with and understands the concern of the general population and of travellers, as we count a growing number of cases and increasingly restrictive preventive measures. Customers who planned and paid for their travel arrangements before this situation became a "known issue" can be reassured that their coverage remains in place and that they will be provided the assistance they require, as part of their policy.

As coverage and exclusions vary across these types of plans, the Association recommends customers to review their policy booklet and take note of the plan and travel benefit exclusions.

Tips for travellers protected by an individual Blue Cross trip cancellation or interruption insurance:

  • In general, trip cancellation or interruption insurance does not cover risks related to destinations covered by a Canadian government advisory to "avoid all travel" or "avoid non-essential travel" at the time of purchase. This includes specific regions or the recent warnings about cruises. It means that customers who purchased a trip and an insurance policy before such official warning are covered but those who purchased their trip after are not.
  • Travel insurance that includes trip cancellation coverage purchased with Blue Cross on March 11 or earlier still covers cancellations for any future advisories regarding the Coronavirus (COVID-19), for the destinations that were not already excluded (part of an "avoid all travel" or "avoid non-essential travel" advisory).
  • Travel insurance that includes trip cancellation coverage purchased with Blue Cross as of March 12 or after does not cover cancellations due to the pandemic of the Coronavirus (COVID-19) even if an advisory was not in place at the time of purchase.
  • For annual travel insurance policies including trip cancellation, only trips purchased and paid for until March 11, 2020 will be covered.

Now, more than ever, customers should consider purchasing travel insurance and verify the terms and conditions of coverage as insurance excludes known situations or conditions. Although Coronavirus (COVID-19) is a known situation, purchasing travel insurance including emergency medical, cancellation and interruption still provides valuable protection for other unknown risks.

About Blue Cross

As Canada's leading benefit provider, Blue Cross delivers health and travel coverage to more than seven million Canadians. The members of the Canadian Association of Blue Cross Plans are the 6 independent Blue Cross plans operating in all regions across the country.

What to remember when submitting your claim

March 9, 2020

As part of our goal to make your claims experience easier, we asked our Claims department about the most common reasons a claim may be delayed.


When submitting photos or photocopies of your receipts or referrals, double check your submission to ensure none of the information is cut off or blurry. Missing or partial information can delay a claim.

Some providers will staple the receipts together – convenient, right? But when you're taking a photo or photocopy, those stapled receipts can cover necessary information for your claim.

When taking a photo or photocopy, you'll want to arrange the receipts to ensure all information is visible.


We want your autograph! The most common reason a paper claim is held up is a lack of signature. Before you send in your claim, double check you've signed it.

For faster claims processing, you can also submit claims through your mybluecross® online account. It's quick, it's easy and it saves some trees – why not?

And if you receive claim payment through cheque, you can sign up for direct deposit on mybluecross and get your money even faster.


You've remembered to schedule that much-needed massage – but did you remember to include your referral in your claim?

For benefits like massage or medical equipment, you'll need to get a referral from a qualified professional to be eligible for reimbursement.

Be sure to check if you need a referral before you purchase the equipment or service.

To check if a referral is required, you can find a list of your benefits with eligibility information under View Coverage in mybluecross.

Coverage with another insurer

Submitted your expenses to another carrier first? We'll need a copy of their statement of payment/denial as well as copies of the receipts to process your claim. If you have HSA coverage, your HSA will be last payer.

Shipping and handling

Shipping and handling charges are not eligible for reimbursement. When submitting your claim, ensure shipping and handling isn't included in your expenses.

Common, benefit-specific tips

  • While a chiropractor may sell products on top of offering chiropractic services, not all are eligible for reimbursement – and some are only eligible if you have certain coverage.
  • For example, a chiropractor may offer orthotics, but those are only eligible if you also have orthotic coverage.
  • When submitting a massage claim, please don't include tips or gratuities when adding your expenses, as they're not eligible for reimbursement. Hammam therapy is not considered part of massage coverage.
  • When submitting a naturopath claim, please don't include the tax in your claim. Naturopath products and supplements are also not eligible for reimbursement.
  • Claims for glasses or contacts must always include a copy of your prescription from your optometrist or ophthalmologist.

Clinical depression
Insights from a psychologist from our Employee Assistance Program

February 20, 2020

Sadness is a part of life – but sometimes it can be so much more than just feeling down.

According to the Canadian Mental Health Association, around eight per cent of Canadians will experience major depression in their lifetime.

We talked to a clinical psychologist from our Employee Assistance Program to learn more about depression.

Clinical depression versus "feeling low"

With over 40 years in clinical psychology, Dr. Leigh Quesnel has extensive experience treating clients with depression.

"The significant difference between 'feeling low' and something more serious is the business of hopelessness," he says.

When you're feeling down, you know you'll feel better in a few days, Dr. Leigh says. But when you have clinical depression, you're more likely to feel like you'll never get better – that what you're feeling now will last forever.

He lists the other typical symptoms of depression:

  • Lack of interest in usual activities
  • Weight loss or weight gain
  • Insomnia or too much sleep
  • Progressive fatigue
  • Lack of concentration
  • Indecisiveness
  • Suicidal ideation

These symptoms really get his attention when they come with a sense of hopelessness – that feeling that it's never going to change, Dr. Leigh says.

Risk factors of depression

A family history of depression is a significant risk factor, Dr. Leigh says.

"That family effect is not just genetic, but also one of learning and seeing it in your family members," he adds.

"We also know that the risk is higher for women, and it's also higher for seniors."

Other risk factors include:

  • Substance abuse
  • Childhood trauma
  • Chemical imbalances
  • Physical illness
  • Poverty
  • Life changes and stressors
  • Lack of social supports

Depression isn't a life sentence, nor is it a result of being a weak person, Dr. Leigh says.

"These are both critical assumptions that rob you of hope."

Changing perspectives

Treating depression often involves cognitive behavioural therapy (CBT). CBT is a therapy technique that helps manage clients' thought patterns to subsequently affect their actions.

On top of feeling hopeless, people with depression often think that they don't have the capacity to change, Dr. Leigh says.

"We need to correct the notion that hopelessness is ever real," Dr. Leigh says. "To do that, we want to help people recognize that they do have the competence and capacity to survive and thrive, and that if they don't as yet, they have the capacity to learn both."

Reframing a person with depression's worldview is critical to their recovery, Dr. Leigh says.

"It is important for clients with depression to develop the characteristics of resilient people," he says. "Those characteristics include a very accurate reality check and a very accurate sense of not only their own capacity, but also the capacity they can access around them."

Problem solving, critical thinking, skillful planning and taking action are all critical elements of treatment, Dr. Leigh says.

Support goes a long way

Of all the risk factors, a lack of social support is one of the most critical, Dr. Leigh says.

"When we have a challenge, a large stone to move, it is not nearly as big when there are three of us to push it. But if I'm alone, it now becomes an overwhelming task," Dr. Leigh says. "And if my life is full of such challenges, or boulders, then there's a risk of becoming depressed."

Part of treating depression involves techniques to identify support and eliminate the barriers to accessing support.

But this is no small challenge, Dr. Leigh says.

"The biggest complication [in treatment] is securing the support that is required for effective problem solving and subsequent action," he says. "That's complicated for a therapist, because the therapist can rarely access those support people."

It is critical for friends and family to be willing contributors to a client's support network, Dr. Leigh says.

"They need to be willing to contribute to the therapeutic process of cognitive restructuring, effective problem solving and ultimately resilience."

People sometimes feel they have no support to rely on. Dr. Leigh would suggest that those feelings are often inaccurate assumptions.

"It's a very rare occasion when an individual has no support," he says. "But it's very accurate to say that you sometimes have got to go out and work to find that support. And even then, it is sometimes not easy.

"However, if there is no one, there is the therapist you're speaking to, and that's important to remember," he adds.

A message of hope

"It will get better. Not it can get better – it will get better," Dr. Leigh says.

"The message always has to be one of well-considered, well-thought-out hope. Not nonsense statements, like, 'You'll be okay, you'll be okay' – but a very considered message that says if we bring together the best resources with a clear understanding of what's happening in our lives, we can problem solve ourselves to a better place. We can make things better."

Our Employee Assistance Program

Manitoba Blue Cross members with Employee Assistance coverage can access counselling services through our renowned Employee Assistance Program, based out of our headquarters at 599 Empress Street.

Our professional network of multidisciplinary providers spans the province, including 23 rural and northern communities.

Counselling services include:

  • anxiety and depression
  • marital and relationship
  • family and parenting
  • addictions
  • emotional or behavioural
  • occupational stress and adjustment
  • violence or abuse
  • information and/or referral
  • critical incident or trauma

When in-person counselling isn't feasible, our Employee Assistance Program also offers email counselling and interactive video conferencing.

To find out if counselling is covered under your benefit plan, contact our Employee Assistance Centre at 204.786.8880, toll free at 1.800.590.5553 or TTY 204.775.0586.

For more information about Manitoba Blue Cross's Employee Assistance Program, visit

Which travel plan is right for you?
Hear from our travel benefits expert

January 29, 2020

While there are many exciting things to plan when booking a vacation, buying travel insurance is a less thrilling – but essential – item for everyone's to-do list.

Most people know that health expenses incurred outside of Manitoba aren't fully covered by Manitoba Health, Seniors and Active Living. But not everyone knows which travel plan fits their needs.

With so many options out there, how do you ensure you're picking the right plan?

We talked to Nikki Makar, Individual Benefits Consultant at Manitoba Blue Cross, about the ins and outs of choosing a travel plan.

If you're taking a single trip out of province

You've scheduled your flights, you've booked your hotel – before planning your itinerary, your next step should be the Deluxe Travel Health Plan.

"The Deluxe Travel Health Plan is by far our most popular" Nikki says. "It provides you with affordable coverage for your trip."

The plan protects you from unexpected medical expenses on a single, out-of-province trip. It includes:

  • Emergency Travel Health – covers sudden, unforeseen and unexpected medical costs
  • Automatic Extension – extends your coverage under certain circumstances
  • Accidental Death & Dismemberment – covers loss of life, limb or sight
  • International Travel Assistance – a toll-free help line to contact before treatment

If you're taking more than one trip this year

So there's that family vacation in Mexico, that conference in Vancouver, and come to think of it, you may still attend your cousin's wedding in Utah this November – needless to say, if you're taking more than one trip, consider our Annual Travel Plan.

"Rather than buy travel coverage separately for each trip, our Annual Travel Plan gives you year-round coverage on trips that are 32 days or less," Nikki says.

Each trip must originate and terminate in Manitoba.

The Annual Travel Plan includes the following benefits:

  • Emergency Travel Health
  • Accidental Death & Dismemberment
  • International Travel Assistance

If you've booked a pre-paid tour package

Excited for that all-inclusive cruise in the Bahamas or tour through Europe? Why not carry on in that spirit and book a complete coverage plan? If you bought a tour package where transport, accommodations and attractions are all included, consider our Tour Package Plan.

"Having the added benefit of emergency travel health and baggage protection makes this coverage great value for you and your travelling companions," she adds.

The Tour Package offers complete coverage for all aspects of your trip. Benefits include:

  • Emergency Travel Health
  • Accidental Death & Dismemberment
  • International Travel Assistance
  • Airfare Cancellation – covers pre-paid airfare for unexpected cancellation
  • Holiday Cancellation – covers pre-paid transportation and land expenses for unexpected cancellation
  • Air Flight and Common Carrier Accident – covers you for death or dismemberment during transport
  • Baggage Protection – covers lost or damaged luggage

If you want cancellation coverage

You can purchase our Airfare Cancellation or Holiday Cancellation plans by themselves or in combination with our Deluxe or Annual plans.

"Sometimes, you just need to cover the cost of cancelling your airfare or house rental," Nikki says. "In that case, Airfare or Holiday Cancellation plans are the way to go."

If you're interested in Airfare or Holiday Cancellation coverage, you must purchase it within 72 hours of time of deposit, cancellation or penalty period.

"Quite often, a trip is planned and paid for several months before the date of departure," Nikki says. "Making sure you purchase the coverage within 72 hours of paying for the trip ensures you are covered should you need to cancel because of one of the risks covered."

Other benefits of choosing Manitoba Blue Cross

  • We've been voted the most trusted travel insurance brand in Canada in a nationwide survey for the fourth year in a row.
  • We are Manitoba's choice for benefits, with half a million Manitobans covered under our plans.
  • We provide access to a local call centre or walk-in Customer Service Centre, located right here in Manitoba, should you have any questions about your benefits.

Important notes

"It's important to understand that travel plans are not all the same," Nikki says.

Always read the terms and provisions and be sure you purchase coverage for the full duration of your trip. Eligibility, risks covered, exclusions, terms and conditions and definitions are all explained in that document. Be sure to understand if you have a pre-existing stability period associated with your coverage and how that may affect you. Take your policy receipt and terms and provisions with you and leave a copy with someone at home.

"Unexpected health emergencies can happen when you travel," Nikki says. "Having a travel plan that meets your needs will ensure you can focus on your trip."

It's a new year
Important benefit reminders!

January 8, 2020

It's a new year – and a new decade. And as we move through January, it's just as important as ever to make your health a priority.

Here are some reminders as we start off 2020.

Put your mental health first

January can be a taxing time – the holidays are over, but the cold and dark remain.

For many people with coverage for mental health services, Employee Assistance sessions or psychology benefits refresh at the beginning of the year. Seeking help if you need it is the perfect way to start your 2020 on the right track.

Not sure if you have Employee Assistance coverage? You can view your coverage information at any time in your online mybluecross® account or call 204.786.8880, toll free 1.800.590.5553 or TTY 204.775.0586.

Learn more about our Employee Assistance Program.

Schedule your appointments

This time of year can be busy – but don't neglect your regular appointments!

For many people with dental and extended health coverage, benefit usage resets in January. If you haven't been to the dentist in a while, or if you're due for a physiotherapy session, it's a great time to check your schedule and make plans to prevent problems down the line.

Fulfill your resolutions

Trying to quit smoking in 2020? Wanting to get in better shape? Manitoba Blue Cross members can access discounts on services throughout the country through Blue Advantage.

Among hundreds of other deals, you can find savings on gym memberships and smoking cessation programs. And you qualify for every deal, regardless of your coverage.

Check your HSA

If you have an HSA, it's important to check your coverage to see if you're using it to its fullest potential.

HSA coverage and deadlines vary from plan to plan. For example, those with a HSA that runs January 1 to December 31 sometimes have a Claim Limitation Period (CLP). If your CLP is one month, you'll have until the end of January 2020 to submit claims from 2019.

Through mybluecross®, you can access plan details and applicable HSA information. This includes which kind of HSA plan you may have (On Request or Automatic), how many credits are available to claim and what has already been claimed in the past year.

Members with On Request can apply their HSA credits online towards applicable claims.

Members with Automatic HSA will have HSA claims paid automatically once their minimum trigger is reached or a payment on core benefits is made.

Note: Health expenses must be considered tax deductible by the Canada Revenue Agency to be eligible for claims through your Health Spending Account. For a list of eligible service providers by province, visit the CRA website.

If you are coordinating with another carrier, ensure you submit an explanation of benefits to Manitoba Blue Cross for proper coordination of benefits. There is a particular order to how claims are processed when coordinating benefits through another carrier.

To make the process more convenient, On Request members can upload any EOB statement directly from the On Request page on mybluecross® and we'll process any applicable claims.

You may wish to review all HSA plan deadlines or submit your explanation of benefits as soon as possible to maximize your benefits.

Spreading Christmas cheer
How individuals and organizations do their part

December 19, 2019

Every year, thousands of Winnipeggers help ensure those in need have a happy holiday season through the Christmas Cheer Board.

A thousand school children pack food and supply hampers – and over 300 warehouse volunteers and 2,500 drivers ensure hampers are delivered.

The hampers go throughout the city to pensioners, people with low incomes, those on Employment Income Assistance, students, newcomers and people who are unemployed.

And along with many local organizations, Manitoba Blue Cross runs an annual donation campaign to help spread holiday cheer.

This year, Manitoba Blue Cross donated 525 pounds of food and toys – a total of 16 boxes.

"At Manitoba Blue Cross, teaming up to support the health of Manitobans is not only what we do – it's who we are" said Brenda Slikker, Interim President & CEO.

Employees also participate in community support initiatives throughout the year. These include our annual, week-long United Way campaign, Grow-A-Row for Winnipeg Harvest, Children's Hospital Foundation fundraising events and Stronger Together, a fundraiser in support of CancerCare Manitoba.

Employees throughout the organization are encouraged to be community stewards, and donations are often matched to make them even more impactful.

To learn how you can spread some holiday cheer, visit the Christmas Cheer Board.

Happy holidays from everyone at Manitoba Blue Cross!

A Manitoba Top Employer for the 10th year

December 4, 2019

For the tenth time, we're proud to be named one of Manitoba's Top Employers by Mediacorp.

In our most recent employee satisfaction survey, 96 per cent of employees said they were proud to work at Manitoba Blue Cross while 95 per cent of employees reported enjoying working here.

"Employee engagement and satisfaction are what we strive for as a company. Manitobans spend a great deal of time at work, so we believe in providing a culture that fosters wellness, growth and work-life balance," said Interim President & CEO Brenda Slikker. "This is an important recognition for us."

Read the Winnipeg Free Press article or learn about why we were selected.

Learn more about working with Manitoba Blue Cross.

Accessible counselling
Learn about our EAP options

November 28, 2019

If you're a Manitoba Blue Cross member with EAP coverage, you can access counselling services in person through our network of providers throughout the province. But you can also access counselling through convenient, online methods.

"When it comes to counselling, every person has different needs," says Frank Cantafio, Manager of Employee Assistance Services. "Offering several counselling mediums ensures a client is able to access services in a way that's right for them, whether it be person to person or electronically."

Let's Talk

Through our Let's Talk service, you can contact a counsellor directly through email and get a response within 48 hours.

"Let's Talk is a great alternative for people with busy schedules, or for people who are less comfortable or unable to attend in-person counselling" Frank says. "This way, you can still get the help you need, but without needing to schedule a visit."

Let's Talk works best for those who prefer to express themselves through text. Many also benefit from the time to reflect between responses that this medium allows, Frank says.

Since Let's Talk is an email service, it's not appropriate for people who may present risk factors related to self or others, nor is it appropriate for those in crisis.

Video conferencing

"While we have providers in communities throughout the province, there are always going to be people who are too remote to regularly make in-person sessions," Frank says. "Through our video conferencing platforms, such as Telehealth, we're able to offer counselling to nearly anywhere in the province with an internet connection."

Unlike Let's Talk, video conferencing sessions are held in real time. They also offer a face-to-face connection that you don't get through text.

"If you can't be in the same room as a counsellor, we're still able to provide the next best thing," Frank says.


Clients for whom English is not a preferred language can request services in the language of their choice through the CanTalk translation service.

"It's critical that we offer personalized service, so CanTalk is a wonderful resource," Frank says.

Through CanTalk, you can access intake and/or counselling in over 150 languages over the phone. Translation is in real-time by real people, ensuring you don't have a lengthy wait to get service in your preferred language.

Not sure if you're covered?

If you are a Manitoba Blue Cross member and want to confirm whether you have Employee Assistance coverage, you can view your coverage information at any time in your online mybluecross® account or call 204.786.8880, toll free 1.800.590.5553 or TTY 204.775.0586.

Learn more about our Employee Assistance Program.

Celebrating a record 12 awards
2019 Manitoba Excellence in Customer Contact Achievement

November 14, 2019

Manitoba Blue Cross's Customer Services department took home a record 12 awards at the 2019 Manitoba Excellence in Customer Contact Achievement (MECCA) gala – the most we've won in a single year.

Held annually since 1999 by the Manitoba Customer Contact Association (MCCA), the MECCA awards recognize excellence in the customer contact industry.

This year, our team won four People awards and eight Organization awards.

People awards

Team Lead Laura Aldaba won Leader of the Year, while Customer Service Representatives Laura Gow and Diana Young both won Representative of the Year.

Team Lead Vanessa Hewlett was one of two recipients of the inaugural Alan Sauve award. This award recognizes representatives who are inspiring, optimistic and self-motivated.

"We couldn't be where we are today without our incredible team," says Shannon Granovsky, Manager of Customer Services. "Their knowledge, commitment and optimism make every day a success."

Organization awards

On top of honouring specific representatives, the MECCA awards also celebrate organizations for their community service, training programs, staff satisfaction and health initiatives, among other criteria.

This year, we were proud to take home eight organization-specific awards:

  • Community award
  • Health & Wellness award
  • Training & Performance award
  • Environment award
  • Innovation award
  • Staff Satisfaction award
  • People's Choice award
  • Customer Service Team award

"It's amazing to see our work recognized on such a large scale," says Shannon. "Efforts throughout Manitoba Blue Cross to continually innovate and improve have truly paid off."

Congratulations to everyone in Customer Services for your fantastic work!

Nothing to sneeze at
Prevent the flu

October 30, 2019

Each year, the flu kills 3,500 Canadians and hospitalizes 12,200.

Influenza is a top-10 cause of death throughout the country, but Canadians can do more to prevent it, the federal government says.

Stopping the spread

Influenza is typically transmitted through respiratory secretions – coughs, sneezes or breaths. Infected people can very easily spread the flu to their family members, coworkers, and even strangers.

It gets even easier as the weather gets colder, because people spend more time indoors and in close contact with one another.

On top of washing your hands often, coughing or sneezing into your elbow rather than your hands, and staying home if you're sick, the government strongly recommends getting vaccinated to prevent the flu.

According to the government's latest statistics for the 2017-2018 flu season, 38 per cent of Canadian adults received the influenza vaccine.

That number rose to 71 per cent for seniors, but only 39 per cent for adults with chronic disease – significantly under Canada's goal of an 80-per-cent vaccination rate.

The flu can be lethal for those at risk. At-risk groups include:

  • Pregnant women (risk increases with length of gestation)
  • Those with chronic conditions
  • Residents of nursing homes or other care facilities
  • People over 65
  • Children between six and 60 months of age
  • Indigenous people

While it's uncommon for a healthy adult to have severe complications from the flu, the government still recommends getting vaccinated to prevent sickness and build herd immunity.

What's herd immunity?

Some people can't get the flu shot – they might be too young, have allergies or live with a compromised immune system. But these people can still get the flu.

The more people that get vaccinated, the less risk of passing the flu to those at-risk populations. So even if you're a healthy adult, you can still potentially save lives by getting vaccinated.

Where do I get vaccinated?

All Manitobans over six months of age can get the flu shot for free. They're available at:

  • public health offices
  • nursing stations
  • doctor's offices
  • pharmacies (for those aged seven and up)
  • ACCESS Centres
  • immunization clinics

For more information on where to get yours, see the Manitoba government's flu page.

An athletic therapist dispels three spine misconceptions

October 16, 2019

World Spine Day is October 16, so we talked to Florent Thézard, Disability Claims Manager at Manitoba Blue Cross, about popular misconceptions about the spine.

The spine isn't as fragile as some think

A Certified Athletic Therapist with a Masters in Rehabilitation Sciences, Florent has extensive experience working with athletes, including NHL, NFL, CFL and AHL players. He is currently the Head Athletic Therapist at the Université de Saint-Boniface.

The spine is often considered delicate, but that's not actually the case, Florent says.

"People hear 'herniated disk,' for example, and they think 'Oh, my life is ruined – I'm going to have back pain for the rest of my life,'" he says.

"But the spine is durable," he adds. "It's extremely adaptable to stress, and often physical changes to the spine do not automatically mean pain, dysfunction, or disability. Sometimes they do, of course, but it's not necessarily the correlation that most people assume is present."

The biggest problem surrounding the spine is a lack of stability, he says. But that doesn't mean movement is bad, he adds.

"It just means that poorly controlled movement has a potential to be bad," he says.

Some people with back problems think that avoiding movement will help cure their pain.

"But that's silly," Florent says, "because that's not how you build robustness or endurance."

In many cases, avoiding movement is actually worse for your back than proper, controlled movement, he says.

As a testament to the spine's durability, Florent points to Schmorl's nodes, little divots in the spine that can be seen on an MRI or during an autopsy.

"Those are traces of physical impacts on the spine," Florent says. "They're a marker of what your life has been about."

Schmorl's nodes typically have no symptoms, but they appear on anyone that has been remotely active, Florent says.

"So, we expect the spine to show signs of wear and tear, and we can definitely handle those," he adds.

Training your core is important – but most people are doing it wrong

"Everybody needs a healthy spine," Florent says. "To have that spine being properly handled by the surrounding musculature is priority number one."

The trick to a healthy spine is a healthy body weight, but most importantly it's a good core, Florent says.

"If you have a good core, the spine should be able to handle most things that it's put through, which is bending, twisting, compressive forces being driven through it at all times," he says.

But most people are training wrong, he says. As an example, people think of sit-ups and straight-leg raises as basic core exercises, but they're not, Florent says. "Sit-ups and straight-leg raises are very advanced core exercises."

For most people, they're not useful, because the spine and the core don't typically experience the motions found in those exercises, Florent says. Florent points to the sit-up motion as one that isn't very common in daily life.

"Most people don't need to do that," he says. "What they need to do is keep their spine safe when they're doing everything else. And that comes through stability training, which is closer to variations of planks, for example," he says.

But even stationary planks aren't that useful, Florent says.

"The proper kind of training would be like planks with arm and leg movements, side planks, just things that are closer to mimicking the demands of real life," he says.

"Lift with your knees, not your back" isn't always the best advice

If you read any health tips or take any workplace training, you're almost guaranteed to hear it. But it's not always smart – and it can actually be dangerous, Florent says.

"You need to lift with your hips – that's where the big, strong muscles are," he says. "The hips should be the pivot point for most lifting maneuvers."

If the back couldn't be a little rounded when lifting, people would be breaking their backs all the time, Florent says.

"The problem with bending your knees is that it forces people to do awkward things." He demonstrates, bending with his knees and trying to lift a box that's too far in front of him.

"That was way harder for my back ... than maybe bending at the hip would have been," he says. But many people think that as long as they bend their knees, they're lifting properly, he adds.

"'Bend your knees' is also leading to a lot of problems in older people that do it improperly," he says. "And they get knee replacements earlier than they should, because for 30 years they were lifting with their knees, which is not what they're meant for. The hips are where the power is."

That's not to say that bending your knees is necessarily bad – but you should be focusing instead on contracting your core and keeping the object close to you, Florent says.

"You should be able to bend at the hips, tighten up your stomach and pick things up safely," he says.

For a demonstration of proper hip lifting, and for info on other spine myths, Florent recommends this video from the University of Waterloo.

Manitoba Blue Cross celebrates a record United Way campaign

October 3, 2019

Manitoba Blue Cross is celebrating our most successful United Way campaign yet. After a full corporate match and partial match from Wawanesa, the overall community impact from our campaign is $106,000 — our highest ever.

"The United Way campaign is one of our largest fundraising events every year," said Stephen Wang, Manitoba Blue Cross Campaign Chair. "Employees from around the company volunteer their time — and their creativity — in making the campaign the success that it is."

Our campaign supports United Way Winnipeg, which helps over 200,000 Winnipeggers — around 30 per cent of the city's population — every year. Since we started fundraising, Manitoba Blue Cross has raised over $1.2 million.

"It just proves our employees' generosity and commitment," Stephen says. "They never cease to be invested in improving our community."

This year's sports-themed campaign was held over three days. The festivities kicked off on Wednesday, September 25 with a costume contest before transitioning to a presentation on United Way Winnipeg's impact.

Employees heard from United Way speaker Catherine Biaya, who fled the Democratic Republic of the Congo and sought refuge in Canada in 2007.

Catherine spoke of the profound impact that the United Way has throughout the city, noting that her initial success relied on the generosity of Winnipeggers who raised funds for the organization. She emphasized that giving to the United Way isn't just a donation — it's an investment.

Manitoba Blue Cross employees took that message to heart. The number of employees who donated at a Leadership level — at least $1,200 over a year — skyrocketed from nine last year to 17 this year.

"With over 90 per cent of employees making a giving decision this year, our support of the United Way continues to embody the Colour of Caring that Manitoba Blue Cross is known for," Stephen says.

After the kickoff, employees were invited to participate in a virtual reality demo, attempting to get the highest score in the rhythm game Beat Saber.

On Thursday, employees faced off in a pie-eating contest and food challenge, serving guest judges their best sports-themed dishes.

Friday saw employees hit the greens throughout the building in a nine-hole mini-golf course, which was handmade by committee volunteers, before heading outside for a free barbecue.

"I could not be prouder of our committee, who organized fantastic events throughout the week," Stephen says. "The time they poured into this campaign is a big reason why our participation rate was so high."

Thanks once again to everyone who made our United Way campaign possible!

Listing Manitoba's mental health resources

September 16, 2019

If you need mental health support in Manitoba, there are many resources available and professionals ready to help.

If you or someone you know is in immediate danger, call emergency services at 911.


Manitoba-wide crisis lines

But those in crisis, no matter where they are in the province, can call the following:

Organization Contact Information
Crisis Response Centre
(817 Bannatyne Avenue in Winnipeg)
First Nations and Inuit Hope for Wellness Help Line 1.855.242.3310
Kids Help Phone (now compatible with text) 1.800.668.6868 or 686868 (text CONNECT to start)
Klinic Crisis Line 204.786.8686 or 1.888.322.3019
Klinic Sexual Assault Line 204.786.8631
Manitoba Farm, Rural & Northern Support Services 1.866.367.3276
(hours Mon-Fri 10 am to 9 pm)
Mobile Crisis Line Adult 204.940.1781
Mobile Crisis Line Youth 204.949.4777 or 1.888.383.2776
Reason To Live – Manitoba Suicide Line 1.877.435.7170

Some organizations (like Klinic) have additional services beyond their crisis lines, for those looking for further resources.

Region-specific services

Learn more about crisis resources in your health region:

Specific services

Learn more about specialized mental health services throughout the province:

The Employee Assistance Program

Manitoba Blue Cross members with Employee Assistance coverage can access counselling services through our renowned Employee Assistance Program, based out of our headquarters at 599 Empress Street.

Our professional network of multidisciplinary providers spans the province, including 23 rural and northern communities.

Counselling services include:

  • marital and relationship
  • family and parenting
  • addictions
  • emotional or behavioural
  • anxiety and depression
  • occupational stress and adjustment
  • violence or abuse
  • information and/or referral
  • critical incident or trauma

When in-person counselling isn't feasible, our EAP also offers email counselling and interactive video conferencing.

To find out if EAP counselling is covered under your benefit plan, contact our Employee Assistance Centre at 204.786.8880, toll free at 1.800.590.5553 or TTY 204.775.0586.

For more information about Manitoba Blue Cross's Employee Assistance Program, visit

For more information on Manitoba's mental health resources, visit

Back to School
Important Reminders

August 26, 2019

As August comes to an end, preparations for the new school year begin. Here are some reminders before class is in full swing.

Time for a checkup

Manitobans under 19 are covered for one eye exam every two years. Take advantage of the time before school starts to ensure your child's eyes are ready for the whiteboard or computer screen.

If you haven't already, now is also a good time to schedule a checkup to ensure any problems don't interfere with learning — it can be more difficult once everyone's back into their usual routines.

Remember food safety

Summer cookouts will soon turn into packed lunches. But be careful to pack a lunch with food safety in mind.

An estimated six per cent of children have food allergies, according to Health Canada. When packing food for your child, ensure you're aware of which allergens (like peanuts or sesame seeds) are banned from the classroom.

And be sure to read the ingredients list carefully — there are plenty of allergens that can be present, even when they aren't obvious.

Food poisoning is also a risk when dealing with packed lunches. Make sure to keep hot foods hot and cold foods cold.

Instead of packing a paper-bagged lunch, consider a thermal bag. On top of being more environmentally friendly, this will help keep food away from the danger zone, which is between four and 60 degrees Celsius.

Pick the right backpack

Backpacks shouldn't be more than 10 to 15 per cent of the wearer's body weight, according to the Canadian Chiropractic Association (CCA). Of course, this is easier said than done, especially with the weight of thick textbooks and binders.

The CCA recommends loading the backpack evenly, ensuring that heavier items aren't throwing your child off balance.

Making the straps even will also help with balance and minimize the strain on your child's back. And check in regularly with your child to ensure the straps haven't become too loose or tight over time.

Watch for school zones

While some Manitoban school zones are in effect year-round, many others are only effective from September to June.

If you're used to the summer speed limit, you only have a few days to prepare for September's reduced speed. Besides the costly fine, speeding in a school zone can have disastrous consequences, so it's important to keep an eye out.

Besides following the speed limit, make sure you prepare for children crossing the street at all times of day — kids can be unpredictable, and they don't always follow directions.

Prepare for the school sleep schedule

Now that the kids are going back to school, they're going to need to get out of their summer sleep schedules.

According to the Government of Canada, a quarter of children aren't getting enough sleep.

They recommend children between five and 13 get nine to 11 hours of sleep a night. For teenagers between 14 and 17, the government recommends eight to 10 hours a night.

Children who don't get enough sleep are more likely to report hyperactivity, stress and poor mental health.

That's why it's important to prepare a few days in advance for the school year sleep schedule. Making the adjustment before it's needed will help prevent tiredness from getting in the way of learning.

Stay storm safe
How to protect yourself when severe weather strikes

August 13, 2019

While the dog days of summer are great for outdoor activities, it's always important to look out for thunderstorms.

Here's what to know when the dark clouds approach.

How lightning kills

Every year, 10 Canadians are killed by lightning, Public Safety Canada says. But only three to five per cent of deaths happen from direct strikes, they add.

Ground currents occur in around 40 to 50 per cent of lightning deaths. When lightning strikes an object, the deadly current can be carried outward, and the different voltages between parts of the ground can threaten those nearby.

For example, when lightning strikes a tree, the current can spread through the roots. This is one of the reasons why taking cover under trees is a bad idea during a storm.

Side flashes occur in 20 to 30 per cent of lightning deaths. Side flashes happen when lightning strikes an object and jumps off, potentially hitting a person.

Between 15 and 25 per cent of lightning fatalities happen when someone is touching an object, like a metal appliance or a telephone pole, that is struck by lightning.

When thunder roars, go indoors

According to Manitoba's Emergency Measures Organization (EMO), thunder moves around 300 metres a second.

When you see lightning strike, count the seconds between the flash and the thunder. The EMO recommends taking shelter if thunder occurs less than 30 seconds after a strike.

If you're caught in a thunderstorm, you'll want to find a shelter with plumbing or wiring. This will help "ground" any lightning that strikes the shelter, keeping you safe.

But while inside, you'll want to stay away from anything that could shock you during the storm – wired computers, corded phones, metal appliances that are plugged in, etc.

However, appliances or electronics that are battery powered (laptop computers, wireless video game controllers) are safe, since they're not connected to the building's electrical system.

If you're out in the open and you're far from any buildings, take shelter in a car (but not a convertible). The car's metal will help ground any strikes. Be sure to roll up the windows.

If you're on the water, seek land immediately. Once a storm is in full swing, the wind and waves will make movement more difficult.

Even when the storm seems to be over, the danger is still there. Around one third of lightning-related casualties occur after the storm, because people leave their shelter too early, Public Safety Canada says. Wait 30 minutes after the last thunder rumbles before heading back outside.

Being prepared

Besides the direct danger that thunderstorms pose, they can also lead to floods and lengthy power outages.

That's why the EMO recommends you pack a 72-hour emergency kit, which has enough supplies to last three days during a disaster.

Recommended supplies include, but aren't limited to:

  • Water
  • Non-perishable food
  • Manual can opener
  • Flashlight with extra batteries
  • Radio with extra batteries
  • First aid kit
  • Cash and cheques
  • Important documents (insurance policies, passports, ID)
  • An emergency plan

For more information on emergency kits, visit Get Prepared.

Stop the spread
Avoid viral hepatitis

July 22, 2019

Infectious hepatitis is a disease that causes inflammation of the liver. While there are six types, three types — A, B and C — make up 90 per cent of cases across the country, according to the Public Health Agency of Canada (PHAC).

Hepatitis A

Hepatitis A is generally contracted through contaminated food and fluids or contact with an infected person's feces.

Contaminated water, raw or improperly cooked shellfish, and raw fruits and vegetables are common sources of hepatitis A.

The disease can also spread through improper handwashing.

Hepatitis A typically lasts only a couple weeks, but some people can take months to recover.

According to the PHAC, symptoms include:

  • Fever
  • Stomach cramps
  • Loss of appetite
  • Dark urine
  • Fatigue
  • Jaundice (yellowing of skin and eyes)

Some people with the virus (especially children) don't show any symptoms. But 10 to 15 per cent of those people still carry and potentially spread the disease for up to six months.

While hepatitis A isn't deadly for most people, pregnant women are at risk, especially in the third trimester.

Avoiding hepatitis A

Be sure to wash your hands after using the washroom or changing a diaper. Also ensure your hands are washed before eating or preparing food.

You can be vaccinated to prevent hepatitis A or stop an infection that has already begun. The vaccine is especially useful if you're visiting a developing country, where the virus can more easily spread.

When on vacation, make sure you're eating properly cooked food and drinking clean water. Avoid ice in drinks — ice cubes can be contaminated.

Hepatitis B

While 95 per cent of adults with Hepatitis B recover within six months, the other five per cent become chronically infected, the PHAC says.

After infection, symptoms can take two to six months to appear — and only half of those infected will even develop symptoms.

Symptoms are similar to hepatitis A, with the addition of nausea, vomiting, pale stools and joint pain.

Unlike hepatitis A, hepatitis B cannot be spread through contaminated food or water. According to the PHAC, risk factors include:

  • Injection drug use
  • Contact with shared or contaminated medical equipment
  • High-risk sexual activities
  • Exposure to infected blood
  • Household contact between family members
  • Tattoos, body piercings, acupuncture with unsterile equipment or techniques

Hepatitis B can severely damage the liver, which can lead to liver failure, liver cancer and death.

Avoiding hepatitis B

Avoiding hepatitis B is important, since it can cause liver damage before symptoms even show.

Children under four years old are most at risk of chronic hepatitis B — 90 per cent can't get rid of the infection.

Hepatitis B can also spread from a mother to her baby.

Thankfully, there is a hepatitis B vaccine, and some chronic infections can be treated.

The PHAC also recommends:

  • Practicing safe sex
  • Avoiding shared grooming or medical equipment (nail clippers, toothbrushes, needles, etc.)
  • Avoiding procedures where the equipment may not be sterile
  • Being aware when travelling to countries with a higher likelihood of infection

Hepatitis C

Hepatitis C shares the same risk factors as hepatitis B, but there is no vaccine. This means it is especially important to prevent infection.

Between 15 and 25 per cent of infected adults will recover, but most are at risk of long-term infection.

According to the PHAC, your risk is higher if you:

  • Received blood, blood products or an organ donation in Canada before 1992
  • Have a job where you're at risk of contact with infected bodily fluids or used needles
  • Were born to a mother with hepatitis C
  • Were born in a region where hepatitis C is widespread:
    • Eastern Europe
    • Sub-Saharan Africa and North Africa
    • The Middle East
    • Central, East and South Asia
    • Oceania, which includes Australia and some islands in the Central and South Pacific Ocean

Avoiding hepatitis C

The PHAC recommends:

  • Practicing safe sex
  • Avoiding shared grooming or medical equipment (nail clippers, toothbrushes, needles, etc.)
  • Avoiding procedures where the equipment may not be sterile
  • Being aware when travelling to countries with a higher likelihood of infection

If you think you have contracted hepatitis C, contact your health provider as soon as possible, and be sure to tell anyone who may have been exposed to your bodily fluids or blood.

To learn more about hepatitis C, visit the PHAC website.

Keep your cool
Prevent heat stroke

July 8, 2019

It's fun to take advantage of Manitoba's short summers. But the more you do in the July heat, the higher your risk of heat exhaustion – and even worse, heat stroke, a deadly condition where the body's temperature regulation fails.

Heat exhaustion

When it gets hot enough, everyone is at risk of heat exhaustion.

But when you're exerting yourself outdoors – for example, working or playing a sport – and you don't drink enough fluids, your risk is even higher.

By sweating, your body regulates your temperature to around 37 degrees Celsius. But when you're dehydrated, your body stops sweating and your core temperature soars.

During heat exhaustion, your body temperature rises up to 40 degrees.

People with heat exhaustion will be sweating severely but will be acting normal. Symptoms include:

  • Muscle cramps
  • Headache
  • Nausea or vomiting
  • Weakness
  • Light-headedness or dizziness
  • Thirst
  • Pale, clammy skin that is cool to the touch
  • Fainting

It's important to recognize signs of heat exhaustion before it advances into heat stroke. Get the person out of the heat immediately, cool them off and ensure they stay hydrated. If properly treated, symptoms should dissipate in a few hours.

Heat stroke

Heat stroke is a medical emergency that happens when a person's body temperature rises above 40 degrees. Someone with heat stroke will be confused and act erratically. Other symptoms include:

  • Hallucinations
  • Extreme weakness
  • Seizures
  • Dry skin that is red and hot
  • Headache
  • Rapid pulse
  • Shallow, rapid breathing
  • Possible loss of consciousness

A person with heat stroke has stopped sweating, and their temperature regulation is out of control. Untreated, heat stroke can kill by affecting heart circulation.

Other organs can also be damaged by the high temperature, including the brain. Even if heat stroke is treated, it can cause permanent brain damage.

How to treat heat stroke

When you suspect someone has heat stroke, have someone call emergency services while you begin treating the person immediately. You must cool them down.

One of the best ways is to immerse them in cold water. You'll want to aim for a body temperature of around 39 degrees (take their temperature every ten minutes, if possible) – cooling the person too much could lead to hypothermia.

You can also apply ice, mist them with water and fan them – anything that will gradually lower the person's body temperature. If they're shivering, slow down treatment – shivering raises body temperature.

Preventing heat stroke

Drink plenty of water before, during and after the activity. Even if you're not exercising outside, stay hydrated – drink even if you don't feel thirsty.

On top of getting enough fluids, take frequent breaks if you need to work outside, and seek shade wherever possible. Wear light clothes and avoid drinking anything with caffeine or alcohol in it.

Finally, be aware of upcoming extreme temperatures and prepare as much as possible.

For more information on staying healthy in the heat, visit the Government of Manitoba's website.

Our eco-friendly initiatives
Helping protect our environment

June 24, 2019

At Manitoba Blue Cross, eco-friendly initiatives start at the top.

Above our headquarters at 599 Empress Street in Winnipeg, the equipment penthouse holds the brains of the building.

This is where Building Engineer Russell Morden and Facility Maintenance Technician Wayne Hunt oversee the systems that keep Manitoba Blue Cross running efficiently.

"Everything is automatic and based on temperature sensors and pressure sensors," Russ says. "That's where a lot of the efficiencies happen."

Russ and Wayne point to the exhaust system as an example.

"We're always bringing fresh air into the building," Russ says. The building's air is completely exchanged every two hours, with 8,000 cubic feet of air brought in and out a minute, Wayne adds.

This seems simple enough when we're bringing in June's warm, early summer air — but what happens in the dead of winter?

That's where the heat recovery wheel comes in, Wayne says.

Inside the exhaust system, the wheel captures heat energy from the exhaust stream and introduces it to the fresh air stream, he says.

"The heat recovery wheel will warm arctic air to around zero degrees — just from the return air leaving the building that we've already heated," he adds.

The wheel can also be used to cool incoming hot air, and together with a glycol pump, it's easy and efficient to keep the building comfortable no matter the temperature outside, he says.

But the ventilation system is just one part of Manitoba Blue Cross's efficiency strategy, Wayne says.

"After our switch to LED lightbulbs, nearly every part of the old fluorescent system was recycled," he says, "including 6.5 tons of metal and enough cardboard to fill a room to the ceiling."

Even the plastic packaging on the new lights was recycled at a specialty depot in town, he adds.

A serious commitment to reducing waste can be found throughout the company, says Geralyn Cruzat, Facility Coordinator.

"We're constantly looking at new and different ways we can change our current procedures to be more environmentally friendly," she says.

This includes recycling bins located in all coffee stations and common areas. To reduce waste, each employee is given a reusable mug, and there are no single-use cups available in the coffee stations.

Waste reduction is especially important when it comes to sanitation, Geralyn says.

"Our daily cleaning supplies, like cloths and towels, are gently used by the cleaners and are cleaned for multiple use by our cleaning team," she says.

Where waste is unavoidable — as in the case of toilet paper and paper towels — the facility team uses only biodegradable materials, she adds.

While the organization makes a concerted effort to be eco-friendly in its processes, it also encourages employees to take their efforts outwards, Geralyn says.

"Every year, we participate in the Omand's Creek Clean Up, allowing our employees and their families to get involved in cleaning up our community," she says. "The cleanup always has a great turnout, and the collective help goes a very long way."

Additionally, dozens of employees participate in the Commuter Challenge every year, choosing to ditch their cars for more active or public transportation. In 2018, 32 employees participated, saving 152.54 litres of fuel and 330.33 kg of CO2 emissions.

To learn more about how to bring greener initiatives to your workplace, visit the Green Action Centre.

Stronger Together
In support of CancerCare Manitoba Foundation

June 11, 2019

In April, Manitoba Blue Cross kicked off our Stronger Together initiative in support of CancerCare Manitoba Foundation.

"The goal of Stronger Together is to come together as an organization to help fight cancer and show our support to those who have been affected," says Debbie Rehm, Senior Community & Events Coordinator and chair of the Stronger Together committee.

The event started in the Manitoba Blue Cross staff lounge, with a presentation hosted by Power 97's Joe Aiello.

"Two of our speakers were both cancer survivors and Manitoba Blue Cross employees, so it really hit home to hear them share their stories and experiences with us," Debbie says. "It was definitely a powerful and emotional kickoff, but having Joe Aiello as the emcee brought laughter and fun into the room exactly when it was needed."

For the rest of the day, employees participated in Stronger Together activities, with all proceeds going toward CancerCare Manitoba Foundation.

To raise funds, staff members donated money to dress casual for the week. Employees also donated homemade treats and crafts for a bake/craft sale.

"It was totally amazing to see how passionate the employees were to raise money for this cause," Debbie says.

Six employees raised pledges to shave their heads, and we were thankful to have hairdressing students from MC College and Rita Lehmann from Salon POP volunteer to do the honours.

The employee who raised the most pledges was Rita Dzioba, Supervisor, Agreement Services and cancer survivor.

"The effects of cancer and cancer treatments aren't visible, especially years later," she says. "Everyone I know still suffers from the effects of the treatment."

"Shaving my head was a visible acknowledgement... an acknowledgement of our experience, what some are going through and remembering those no longer with us."

Manitoba Blue Cross continued to accept donations throughout May and into June, with all funds being directed through CancerCare's Challenge for Life, a yearly 20 km walk or 200-minute workout in support of cancer research.

The Challenge for Life was on Saturday, June 8, and a dozen Manitoba Blue Cross employees and family members took to the pavement to show their Stronger Together spirit.

"The walk really was a challenge," says Ryann McCorkell, Social Media Strategist. "I'm not sure that I've ever walked 20 km in one go before."

The last few kilometers were the toughest, Ryann says. "You're tired and sore, but also so close — you know you don't want to stop."

But at the end of the day, it was worth it, she adds.

"Crossing the finish line was a wonderful experience," Ryann says. "The band was playing, and we were surrounded by volunteers and family members clapping and cheering for us. Ringing the bell at the end, I was filled with both relief that I'd finished and the satisfaction of knowing I did it for a good cause."

In total, Manitoba Blue Cross team members raised over $20,000 for CancerCare Manitoba Foundation.

"It goes to show that we are truly one big family," says Debbie Rehm. "We support each other, and we work together to support our community. Every employee has been touched by cancer in one way or another, including myself, and this is what brings the passion for us to come together and be Stronger Together in the fight against cancer."

To learn more about CancerCare Manitoba Foundation, including how to donate, visit their website.

Canada's disease
Join the fight against MS

May 27, 2019

Canada has one of the highest rates of multiple sclerosis (MS) in the world.

"MS is Canada's disease," says Averill Stephenson, Director of Marketing and Development for the MS Society's Manitoba/Saskatchewan Division.

One in 385 Canadians lives with MS. But MS impacts all Canadians, Averill says.

"Not only the individuals living with the disease, but also their friends, families, workplaces and healthcare teams who all come together to manage the realities of MS."

MS is considered an autoimmune disease of the central nervous system, which includes the brain and the spinal cord.

In an autoimmune disease, the body's immune system attacks cells that it shouldn't be attacking. In the case of MS, the body attacks myelin, a protective coating that protects the nerves.

If myelin is damaged, nerve impulses may be disrupted, which can damage nerve fibres.

MS symptoms vary widely from person to person, but they can include fatigue, weakness, tingling, bladder problems, cognitive impairment, mood changes and lack of coordination.

"MS is progressive and unpredictable," Averill says. "The effects are physical, emotional and financial and can last forever."

The cause of MS is unkown, but it's thought to have genetic, environmental and lifestyle components. Anyone can get MS, but most people with MS are between 20 and 49 years old. Women are three times more likely than men to get MS, and it affects people of northern European descent more than any other ethnicity.

MS can be different for everybody. Some people have periods of relapse and remission, while others experience a steadily progressing disease.

In its early stages, MS can be invisible, which can cause problems when out in public, Averill says.

"Sitting in a handicapped spot, a person with MS may encounter dirty looks and negative comments," she says. Many people don't realize that a person can have a disability, but not require a wheelchair – balance issues and muscle weakness can still necessitate accessible seating or parking, she says.

While MS can be debilitating, many people think that those with MS can't work, Averill says. But like other disabilities, staying at work is possible with accessibility adjustments, she adds.

Others think people with MS shouldn't exercise. This is another myth, Averill says – exercise is especially recommended for people with MS.

The MS Society of Canada offers a wide variety of support groups, wellness programs and educational events to make living with the disease more manageable.

Resources include the MS Knowledge Network, which is the society's network of supports. These include MS Navigators, trained MS experts who provide phone, email and web chat assistance.

The MS Society also funds MS research – they've invested $175 million since they started.

"MS Society-funded studies are helping to better understand the causes, progression and treatment of MS," Averill says. "We are fortunate to have leading MS researchers right here in Manitoba."

If you're interested in helping fight MS, Averill has simple advice.

"Get involved," she says. "Volunteer or participate in an event – an MS Walk or bike event, attend a WAMS (Women Against MS) gala, make a donation, share our events and stories on social media," she says.

"Research is progressing at a faster rate than ever before," she adds. "Every day we are learning more about this disease – risk factors, progression, treatments. We dream of a world free of MS and need your help to get there."

For more information on MS, visit the MS Society of Canada.

Here comes the sun
Prevent the spring sunburn

May 13, 2019

With spring in full swing and summer still in the distance, it can be easy to forget the burning power of the sun.

And while the sun's rays can be harmful at any time of year, safety awareness becomes even more vital as the days grow longer and people spend more time outdoors.

Every year in May, the Canadian Dermatology Association (CDA) reminds people that while we're not yet basking in the dog days of summer, staying mindful of the sun is still extremely important.

They recommend the following:

Seek Shade

A day in mid-March has around 11.5 hours of sunlight. A day in early May has 15.

Now that the days are longer, our sun exposure also increases. But the hours between 11 a.m. and 3 p.m. are the most dangerous time for sun exposure. When outdoors during these times, try to stay out of direct sunlight as much as possible.

Cover up

It feels great to ditch the snow pants and boots for shorts and sandals.

But since we're so used to the winter sun, our first long foray outside often results in our first sunburn of the year. Consider wearing lighter, summery materials that keep you cool while also keeping you covered.

Wear sunscreen

We've all heard of "SPF" when it comes to sunscreen. But what does it actually mean?

A sunscreen's Sun Protection Factor (SPF) shows how effective it is in blocking the sun's rays. An SPF of 30, for instance, blocks 30 times more UV rays than going without sunscreen.

Some sunscreens block ultraviolet A (UVA) rays, while others block ultraviolet B (UVB) rays. Use a sunscreen that blocks both – both types of rays are harmful to your health.

Some people feel that the chemicals in sunscreen are harmful. "There is strong scientific evidence of the adverse effects of UV exposure in contrast to the hypothetical negative effects of sunscreen on your health," the Canadian Dermatology Assocaiation says.

If you have sensitive skin or allergies, the CDA recommends wearing mineral sunscreen, which reflects (rather than absorbs) the sun's rays.

Sunscreen shouldn't be applied sparingly – the CDA recommends a palmful for each arm and leg, for instance. They also recommend reapplying frequently.

Ditch the tanning salon

On top of enjoying the fresh spring sun, it might be tempting to do a little indoor tanning to prepare for summer.

But the CDA cautions against tanning beds, noting that they can be up to 10 to 15 times more powerful than the sun in the middle of the day. On top of that, a tan offers very little sun protection – it only offers an SPF of about two to four, they say.

Check yourself

Skin cancer can be scary, but it can also be spotted. The CDA recommends following the "ABCDEs" when checking for melanoma:

  • Asymmetry – the shape of a mole is different on one side (not symmetrical)
  • Border – the edges of the mole are irregular, jagged and imprecise
  • Colour – the mole's colour varies with brown, black, red, grey or white areas
  • Diameter – the mole grows over time
  • Evolution – the mole has changed

The CDA recommends getting a partner to check areas you can't easily access, like your back or neck.

To learn more about sun safety, visit

Sign up for life
A physician's thoughts on organ donation

April 22, 2019

Every 36 hours, a Canadian dies while waiting for an organ transplant.

"People live longer now than they did even 50 years ago," says Dr. Faisal Siddiqui, a physician with Transplant Manitoba's Gift of Life program. "We have a lot of people who are reaching the end of their life, not because something has happened to them, but because their organs just can't survive."

But when Manitobans are asked if they would donate their organs after death to help someone else, nine out of 10 say yes, Dr. Siddiqui says.

"That's an amazing thing we have in our province," he adds. "Generous people who are willing to give."

In 2018, there were 22 Manitobans who donated their organs after death, and 26 living Manitobans who donated a kidney.

"We know there are hundreds of Manitobans who are waiting on dialysis, waiting for a kidney transplant," Dr. Siddiqui says. "Life changes quite a bit when you're required to go for dialysis three hours a day, for three days a week. It gets in the way of living a productive and successful life."

But organ donation can make enormous improvements in their lives, he says. "They can come off dialysis and live a long, healthy, productive life with minimal disruption."

For others, organ donation may be even more urgent, says Dr. Siddiqui.

"There are dozens of people who are waiting for other organs, including heart, lungs and liver," he says. "And if we don't have organs to offer them, then some of those people may die from their organ failure."

While Manitobans used to carry blue cards in their wallets to indicate their willingness to donate, Manitoba's system is now entirely online through

"The cards were awesome, because they were a great way to share that information with people if you were unable to communicate," says Dr. Siddiqui. "The problem was that sometimes the card didn't make it with you."

The card could also fade in the decades after signing it, he adds.

To register online, you need your Personal Health Information Number (found on your Manitoba Health card), your name, and your date of birth as it appears on your card.

"[The online registry] gives you the chance to say, 'Yes, I want to donate if the situation arises,'" Dr. Siddiqui says.

In the event you are close to death and become eligible for organ donation, doctors will consult the database. While your family has the final say in whether your organs are donated, the information you provide on will help guide their choice.

"Unfortunately... families sometimes just don't know what their loved ones would want," Dr. Siddiqui says. "It's not the kind of dinner conversation that happens most times.

"When families kind of know what their family member wants, then it's much easier for them," he says. "They're not making a decision – they're simply honouring a wish that's already been decided for them."

There are popular misconceptions that may turn people off from donating, Dr. Siddiqui says.

"People think that physicians and treating teams sometimes change their approach if they think someone could be a donor," he says, "[but] it does not change what we do when we're taking care of people." Giving patients the best possible treatment is a promise physicians make when they undergo training, he adds.

People also fail to realize how specific the organ donation eligibility requirements are, he says.

"You are six times more likely to need an organ than to be an organ donor," he says. "I think if anyone asked you, 'If you needed an organ, would you want one?' the answer would be yes."

But at the end of the day, the choice to register as a donor is yours, Dr. Siddiqui says.

"Our goal is not to convince everyone to be a donor – our goal is to honour the wishes of the people who want to," he says. "But what I do want to make sure is that if you want to donate, if you think it's the right choice for you, go online and register. Talk to your family and friends, let them know what you'd want. I think there's a lot of interest in Manitoba to be generous people, and this is the kind of generosity that goes beyond our life and into someone else's life."

For more information, visit

Austin's Disney World adventure
a Manitoba child gets his wish

March 18, 2019

For over 30 years, Manitoba Blue Cross has been joining forces with the Children's Wish Foundation and other Blue Cross plans across the country to provide wish children with the travel insurance necessary to make their dream trips come true.

Fifteen-year-old Austin is one of the many incredible children from Manitoba who have benefited from this partnership and was able to fulfill his wish of going to Disney World with his friends and family.

Austin is a resilient young man with microcephaly and spastic quadriplegia. He is severely developmentally delayed, non-verbal and has a cortical visual impairment. He was also diagnosed with a seizure disorder.

One word to describe Austin is amazing – he smiles and powers his way through days that would bring most of us to our knees. He loves anything that goes fast. He loves school and he adores his friends. He has been at the same school since kindergarten and has developed a very strong bond with many of the kids he has grown up with. He teaches and inspires them every day!

We were lucky to be able to speak with Austin's mother, Jacqueline, about his trip.

We hear Austin likes anything fast. Did Austin have any fast adventures on the trip?

Austin went on as many fast rides at Disney and Universal that he could, including one of the smaller roller coasters. His favourite was the Mad Hatter's Tea Party – and the spinning tea cups – we couldn't get them spinning as fast as we wanted, because Austin's dad was afraid though!

What was Austin's favourite part of the trip?

One of Austin's favourite parts was the morning we had breakfast at Disney and were joined by Mickey, Minnie and Goofy. They treated Austin like he was a celebrity, and Austin loved that!

We hear Austin brought his best friends along. What was that experience like?

Austin, Emmy and Alyssa had a blast together. Austin enjoyed having his two friends to hang out with every day, and they spoiled him – pushing him fast in his wheelchair, going on rides with him, hanging out at the pool. We all have such great memories from this week and still talk about it when we get together.

What is Austin's favourite Disney movie or character?

Well, I would have to say since Minnie told Austin at their breakfast together that she liked him better than Mickey – I think he has a little crush on Minnie right now!

What does Austin do for fun?

Austin really likes to be in the water, so we try to take him swimming whenever we can. He loves being outside and we go for lots of walks in the summer, although mom never can push him fast enough! He also enjoys music, Paw Patrol and spending time with his friends!

March is Children's Wish month! To celebrate, Blue Cross is holding a draw for a $5,000 travel voucher. Visit by March 31 to enter.

Canada's 2019 food guide
A dietitian's thoughts

March 11, 2019

When dietitian Dina Daniello-Santiago saw Canada's new food guide, she was taken aback.

"It's kind of shocking that the rainbow's gone," she says.

A nutritional counsellor with our Assistance Program, Dina's referring to the classic food rainbow – yellow for grains, green for vegetables and fruit, blue for milk and alternatives, and red for meat and alternatives. If you went through primary school after 1992, when it was first introduced, you might have seen the rainbow graphic in health class.

But two food guides and 27 years later, the rainbow has vanished. It's been replaced with a photo of a dinner plate.

Fruit and vegetables take up half the plate, with the other half split between protein foods and whole grains.

This means that the traditional four food groups have also disappeared.

These radical changes are part of the government's new Healthy Eating Strategy, which aims to improve healthy eating resources.

In many ways, the guide is a welcome change, Dina says.

"It does have a really fresh, clean look," she says. "It's a one-pager, so it's easy to follow."

Canada's food guide is no stranger to the one-page format. It dates back to 1942, when the food guide was introduced.

But at under 200 words, "Canada's Official Food Rules" looked quite a bit different to today's guide.

"It was almost a prescription for the population, because this was during wartime," Dina says. "Helping to reduce malnutrition – that was a key focus."

The first guide introduced six food groups – fruits and vegetables were separate groups, and eggs were their own group. Tomatoes and citrus fruits were emphasized. Eating liver, heart, or kidney was recommended once a week.

The number of servings was also smaller than later versions – to avoid food shortages, the initial guide represented 70 per cent of the recommended daily intake at the time.

Two years later, with the Second World War still raging, the government grew concerned with Canadians' riboflavin (vitamin B2) intake.

"The focus was ensuring that individuals were getting enough milk," Dina says.

For adults, the daily serving of milk went from half a pint to up to one pint (the metric system wasn't introduced in Canada until the 1970s). For children, it grew from "more than one pint" to "up to one quart."

Seventy-five years later, the role of milk has been all but eliminated from the guide.

"The [2019] food guide really lacks a focus on calcium, because the whole milk and alternatives group has been completely removed," she says. However, with part two of the guide aimed for release later in the year, we may get more support information later, she adds.

Support materials have been part of the food guide since the beginning. In 1942, materials included a series of leaflets, six lesson plans for teachers and a Score Sheet for One Day's Meals.

Today, resources are even more expansive. They include recipes, tips on prenatal nutrition, posters and healthy eating recommendations.

One of the main recommendations of the new guide is to eat mindfully.

"I really like how it emphasizes how to eat, not just what to eat," Dina says. "It's supporting a positive eating environment, which I think is really helpful and practical. There's a lot of talk now about being a mindful eater and eating with your family."

The guide also places a heavy emphasis on variety, with the healthy plate photo including several foods in each section.

The concept of variety was introduced in 1949's guide, but strongly implemented in the 1977 version.

But where the 1977 guide incorporated meat as a prominent quarter of its "food wheel" design, meat takes a backseat in 2019.

"I like the fact that it's encouraging more plant-based proteins," Dina says. "I try to encourage my clients to at least consume a plant-based meal once a week."

But while recommending plant-based meals is a step forward, past guides have included an important aspect that the new version lacks, Dina says.

"There really isn't any discussion in the [2019] food guide about physical activity," she says.

Incorporating a holistic approach – discussing how activity, stress and eating work together – would be a nice addition, Dina says.

Physical activity was a footnote in the 1992 guide but played a larger role in the 2007 version. The latter introduced a detailed, six-page booklet format, with different serving sizes for each demographic and more culturally diverse food choices.

"They saw that chronic illness was on the rise, obesity was on the rise, so people needed a little more guidance and direction," Dina says.

But not everyone was a fan of the longer, expansive format, Dina says.

"There was so much information on there," she says. "That confused everybody... People found it really hard to meet those serving sizes. It became a little bit too much."

The new dinner plate method is a nice improvement, because dietitians have been using it for years, Dina says.

"I use that in my practice very often, because it's just a good clear visual," she says. "People could relate to it a lot better than measuring portions."

But while the plate method is an improvement, it's still somewhat vague – and hopefully it's expanded on later in the year, Dina says.

At the end of the day, the food guide is just that – a guide, she adds.

"Healthy eating is flexible, and it should be fun and intuitive," she says. "There's not just one way to eat.

"That's why dietitians are here. Because we understand that nothing is just cookie cutter for the population... And the food guide isn't going to meet everybody's needs. So we kind of have to take that and tailor it and adapt it to individuals."

For more information about Canada's food guide, visit the new food guide page.

For more information about dietitians, including more healthy eating resources, visit Dietitians of Canada.

To find out if nutritional counselling with our Employee Assistance Program is included in your benefit plan, visit your mybluecross online account.

Fighting hunger
Proud to support Winnipeg Harvest

February 18, 2019

Six days a week, fifteen Winnipeg Harvest trucks gather donated, quality food from retail partners. Collectively, they make nearly 1,000 pickups a month, distributing food to over 400 agencies across the province.

These donations, supplied by generous shoppers and waste-conscious retailers, make up a large portion of the food that Winnipeg Harvest receives and serves to the nearly 64,000 Manitobans that rely on food banks every month.

The food that shoppers donate to store bins is vital, says Winnipeg Harvest CEO Keren Taylor-Hughes. "That's a big part of how we have food to distribute," she says.

But the need for food is growing. From 2008 to 2016, Manitoba's food bank usage grew 53 per cent. Over 40 per cent of those served are children. With an increasing need for more food banks around the city, Winnipeg Harvest faces a higher demand for food deliveries.

To help ease this demand, Manitoba Blue Cross has sponsored a new food delivery truck, the sixteenth in the fleet. We are pleased that the truck is now on the road, and we're able to help fight hunger one delivery at a time.

"Having a new vehicle makes a huge difference to us," says Taylor-Hughes. "We try to maximize our routes and leverage all the resources we have. But sometimes we just need another vehicle to ensure we can get to food banks on time."

While the truck is our latest contribution, Manitoba Blue Cross has been supporting Winnipeg Harvest for years. Since 2015, we've participated in Grow-A-Row, growing food on our rooftop and donating around 100 pounds each year.

We also donated 500 pounds of food during last spring's food drive, and we supported last fall's Empty Bowls Soup-er Lunch.

But while food donations are critical, Winnipeg Harvest couldn't operate without committed volunteers.

In 2017, volunteers donated 166,245 hours of their time – equivalent to 80 full-time jobs. They do everything from driving trucks to sorting food to coordinating events.

"Whether you're four or ninety-four, there's always a role, says Taylor-Hughes. "That's the beautiful thing about Harvest – everyone can help."

Last year these volunteers helped Winnipeg Harvest move over 11 million pounds of food – the equivalent of around one thousand African elephants.

But Winnipeg Harvest's role doesn't end there, says Taylor-Hughes.

"We're much more than a food bank," she says. "Our number one business is collecting and distributing food, but we really try to train and empower people to get them back into the workforce."

Winnipeg Harvest's continually expanding training programs include custodial, customer service, warehouse and kitchen skills. By the time a client is finished an approximately two-month program, they're prepared to look for work at one of Harvest's large retail partners.

It's another way for Winnipeg Harvest to accomplish their ultimate vision – a community that no longer requires the services of a food bank.

To learn more about Winnipeg Harvest – including how to donate food, money or your time, visit Winnipeg Harvest's website.

Talking to a professional
February is Psychology Month

February 11, 2019

More people with mental health concerns are getting professional help, a 2018 survey says.

The 4th Annual Canadian Mental Health Checkup, conducted by Ipsos, measured Canadians' mental health and attitudes toward mental health.

With February being Psychology Month, we spoke to a psychologist in our Assistance Program about talking to a professional.

"We all sometimes need a little help," says Dr. Leigh Quesnel. A clinical psychologist, Dr. Leigh specializes in psychotherapy and workplace issues.

While we used to think of mental health and physical health as independent from one another, they're actually inseparable, Dr. Leigh says.

"Mental health is health," he adds.

"Your mind has a significant impact on your body's functioning, and in turn, your body's functioning has a significant impact on the mind," he says. "Psychologists are as significant to health as physical health caregivers."

Sixteen per cent of Canadians surveyed said they spoke to a professional (a counsellor, psychologist or psychiatrist) about their mental health in the past year. This is the same percentage as 2017, but it's five per cent higher than in 2015.

"The stigma is reduced in many, many respects," Dr. Leigh says.

Forty-five per cent of Canadians said they're more comfortable discussing mental health now than two years ago, according to the survey. And 57 per cent think Canadians as a whole are more comfortable speaking about mental health than years prior.

The trick to reducing the stigma is being more open about seeking help, says Dr. Leigh.

"We don't tell everyone we're seeing a physician, but we also don't hide the fact that we are seeing a physician," he says. "The stigma declines as we observe that more and more people are seeing psychologists."

While the stigma is shrinking, financial circumstance is still the largest obstacle, with 64 per cent of respondents reporting money is a problem when thinking about seeking help.

While professionals can be expensive, you may be able to access counselling as part of your Manitoba Blue Cross coverage.

We have an exclusive network of multidisciplinary providers located throughout the province, and we're the only health coverage provider to have an on-site Assistance Centre. Intake is available 24 hours a day, 365 days a year.

Counselling sessions are included in many group plans and several of our individual plans. To find out if you have Assistance Program coverage, visit mybluecross or talk to your plan administrator.

No matter the reason, some people may be wary or nervous to approach a professional.

"They should be far more afraid of living less fully than of visiting me or any other psychologist," says Dr. Leigh. "Do it scared and call it excitement."

And working through problems with a psychologist isn't easy, he adds.

"[People] should expect that any effort to improve oneself, to enhance the quality of one's life, to enhance one's wellbeing... will come with some challenges," he says. "It will come with an honest evaluation of where one is at, where one has been going, and what changes are needed, if any."

But while it can be difficult, getting help is worth it, Dr. Leigh says.

"It is, for the very most part, a very productive venture."

To learn more about our Assistance Program, visit our Employee Assistance page.

More than winter blues
Seasonal affective disorder

January 28, 2019

With chilling winds, drifting snow and dreary nights, it's easy to get the winter blues.

But while winter can be difficult for many of us, it can be even tougher for people with seasonal affective disorder (SAD).

What is seasonal affective disorder?

SAD is a type of seasonal depression that mostly occurs during the fall and winter months. However, it's also been known to affect some people during late spring and early summer.

The main symptom of SAD is a despairing mood that is present most of the day, occurs most days, lasts for more than two weeks and impairs daily life, according to the Centre for Addiction and Mental Health (CAMH).

They also list other symptoms, including:

  • Sleep problems
  • Changes in appetite and weight
  • Loss of interest in work, hobbies, people or sex
  • Withdrawal from social connections
  • Feeling useless, guilty, hopeless, pessimistic, or hard on oneself
  • Irritability
  • Fatigue
  • Trouble concentrating, remembering and making decisions

In extreme cases, SAD can even cause suicidal thoughts and a loss of touch with reality.

People who are affected by SAD in the summer may experience different symptoms (e.g. insomnia instead of excess sleep).

What causes SAD?

While the cause of SAD is unconfirmed, one factor may be the brain's pineal gland. This gland secretes melatonin, a hormone that controls sleep.

When darkness hits, the pineal gland secretes melatonin to prepare us for sleep. When sunlight hits our eyes in the morning, the pineal gland stops secreting melatonin, preparing us for wakefulness.

Many Manitobans who have typical work or school hours wake up before the winter sun rises. This means that melatonin production takes longer to wind down. If you find it hard to wake up in the colder months, melatonin may be why.

Many of us are also confined indoors at school or work during daylight hours, which means we may lose exposure to direct sunlight for days at a time.

Among others, these factors contribute to the development of SAD. And you don't need to have had depression or other mental illnesses to be affected.

How is SAD treated?

Treatment is based on severity, but it typically involves light therapy. Patients sit next to full-spectrum white lights, which simulate sunlight.

Exercise is also recommended, and it's even more effective when combined with sunlight (for instance, using an exercise bike while next to a light box, or jogging outside on a lunch break).

In cases where symptoms are severe, antidepressant medication may be considered.

If you think you might have seasonal affective disorder, please consult a doctor.

To learn more about seasonal affective disorder, see the CAMH website.

Survey shows Canadians are confident in travel coverage

January 15, 2019

Canadians are confident in travel insurance and positive about their coverage experience, a recent survey says.

Ninety-three per cent of respondents that filed claims within the last year said their claims were either fully (71 per cent of respondents) or partially paid (22 per cent of respondents), reports Pollara Strategic Insights, the research firm behind the survey. Five per cent of claims were still being processed at survey time, while two per cent were denied.

This is consistent with numbers from 2015, the last time the survey was conducted.

"With the purchase of travel coverage comes the hope that it will never be needed," says Nikki Makar, Individual Benefits Consultant at Manitoba Blue Cross. "The reality is that unexpected injuries and illnesses do arise – and fortunately, we see that the vast majority of claims are paid and adjudicated in a timely manner."

Around one third of Canadians bought travel insurance in the past year, and nine per cent of those filed a claim, according to the survey.

Ninety-one per cent of claimants said they were satisfied with the overall claim experience.

"When clients buy the appropriate coverage, it makes sense that they'll be satisfied with their claim," Nikki says. "Working with our broker partners, we ensure customers are given the information and tools they need to purchase the appropriate coverage and if needed, to file a complete claim."

Canadians are also knowledgeable about what they're buying, the survey says. Eighty-nine per cent of respondents said they had at least a reasonable amount of knowledge of their policy's terms, and 83 per cent said they knew who to contact in the event of an emergency.

"Over the past few years, we've extended our efforts to ensure people are knowledgeable about their policies," says Nikki. "We are committed to working toward providing customers with as much information as possible so they can make informed decisions about their travel coverage before purchase, during the trip, and, if a claim is incurred, after the policy ends."

To learn more about Manitoba Blue Cross travel coverage, view our Travel Coverage Plans.

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