Customer E-Service | Bluelink®
Let's Talk is our online solution for Blue Cross Employee Assistance customers to talk to a counsellor via email. This service as with all of our counselling sessions is delivered by experienced, professional Blue Cross counsellors.
Let's Talk is not for people who have thoughts of suicide, are in a crisis, or are in need of urgent, immediate assistance. If you are experiencing this type of situation we recommend you contact the following resources/services :
You may also contact the Employee Assistance Centre at 786.8880 or 1.800.590.5553.
Email counselling can be a viable alternative for people looking for a short-term counselling solution, those with busy schedules or for those that have limited opportunities to get to an in-person counselling session. It can also be beneficial for those people that can express themselves very well in writing.
In some situations, online counselling may not meet your needs. In this case, our staff may recommend another method of assistance.
Please complete all of the following information and submit. The form will be transmitted in secure encrypted format to our intake staff.
* required
Our intake staff will access the information you provided and will assess your situation to determine the counsellor best suited to meet your needs.
From that point a counsellor is provided with the information you submitted and you will be contacted by email or by telephone. If we are responding by email we will include feedback through comments and questions designed to help you explore the issues more fully and to promote self-awareness, self-reflection and potential solutions. If our counsellor believes it is important to have a telephone or in-person session they will advise you of that and work with you to make it as convenient as possible.
