Privacy Policy

At Manitoba Blue Cross (MBC) your privacy is important to us. This Privacy Policy outlines our commitment to ensuring your privacy and what you can expect from MBC when you visit our website.

MBC collects personally identifiable information from you only with your knowledge and consent with the exceptions noted below. The types of personally identifiable information we collect fall into the following categories:

• Email address and Passwords: Provides you with access to your profiled areas and protected content.
• Account Information: Provides us with information on who you are, how to contact you, and your mailing address.
• Email Correspondence: Provides us with information in order to respond to your issues and inquiries.
• Transaction Information: Provides us with information to fulfill your product and/or service request. This includes any payment information (i.e. your account number) required to purchase the product.

The personally identifiable information you give us will be used only to provide the product, service or information you have requested or for which you registered. This information will not be sold, rented, licensed, or otherwise shared with third parties. MBC uses a secure sockets layer (SSL) Internet security protocol to protect your sensitive information and applies other physical, technological and organizational safeguards.

We will protect the confidentiality of your personal information when dealing with other persons and organizations, by ensuring that they are bound, as appropriate, to maintain your confidentiality and not use your personal information for any unauthorized purpose.

In limited circumstances, as set forth in our Privacy Code or contained in applicable privacy laws (e.g. in an emergency to protect human life or safety), we may collect, use, retain, or disclose personal information without your consent.

MBC automatically collects information received from your browser when you visit our website. This includes your IP address, domain name, and the URL of the web page from which you enter our site. Additional information on the pages you visit on our site and the amount of time you spend there is also collected. This information is used to improve the content of our web-site, customize the content and/or layout of our website for each individual visitor, but is not shared with other organizations for commercial purposes.

We reserve the right, at our sole discretion, to change, modify, add or remove portions of this policy at any time. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our Website Privacy Policy. If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes. However, we will only use information collected after the policy changes for these new purposes. Please check back frequently.

Our website contains links to other websites. We are not responsible for the privacy policies or practices of those websites. We encourage you to learn more about how they protect your privacy

For further information, or a copy of our Privacy Code, you may contact our Information Services Centre at 204.775.0151. If you have a question or complaint regarding our privacy policies or procedures, or if you wish to access any information we may have on file about you, you may contact our Privacy Officer at mbcprivacyofficer@mb.bluecross.ca or:

Upon request, we offer website visitors the ability to have inaccuracies corrected in information we have collected about them. Visitors can have this information corrected by writing to us at the above address.

If you are unsatisfied with our Privacy Officer's resolution of your situation, you may address your concerns to the:

or via the web at www.privcom.gc.ca.